MICHEAL DOUGLAS THOMPSON-QUARTEY
*** ***** **** ****** ****** NJ 07103
973-***-**** ***************@*****.***
KEY SKILLS
Technical Troubleshooting
Software Support
Unit Assembling
Hardware Support
Networking Essentials
Microsoft Office
EDUCATION
IPMC College of Technology – Accra, Ghana
Diploma in Hardware and Networking Engineering – Aug 2008-Aug 2009
Hibbing Community College – Hibbing, MN
Diploma, IT Networking and Security - Jan 2015 – Dec 2017
(Mct – Microcomputer Technician)
Areas of study:
A+ Hardware
A+ Software
Linux Networking & Security
Microsoft MTA Server
Computer Applications
Oracle Programming
Information Assurance
Digital Forensics
Router Theory& Technology
WORK EXPERIENCE
Symbotic LLC
Production Technician July 2019 - Jan 2020
Perform pre-production checks on automated adapters ensuring equipment is in ‘ready to run’ state.
Process and monitor the flow of the automated storage and retrieval system.
Assess cause of system stoppage and return to service using Human/Machine Interface (HMI) and manual intervention.
Analyze recurring faults and determine best corrective action
Communicate and escalate all issues impacting production immediately to operational leadership
Contribute to overall system uptime through system preservation, robot recovery, suspect removal, and bot health actions.
Make recommendations for process/continuous improvement.
Perform periodic system inspections including: cleaning, lubrication, tolerance checking, component validation.
Report all out of spec conditions and perform root cause corrective action
Maintain continuous operation of system components
Other duties as assigned by leadership.
Heliene U.S.A – Mt Iron, MN
Support Operator Sep 2018 – April 2019
Flash Test machine operator
Electroluminescence (E.L) machine operator
Soldering
DMR – Hibbing, MN
Electronic/Electrical Assembler (Temp) Jan 2018 – Aug 2018
EGR/ETC Valve Assembler
Electric Shifter Assembler
Truck Simulator (Cascadia) Assembler
Pigtail cabling etc.
Hibbing Community College – Hibbing, MN
Microcomputers & Planetarium-Work Study Dec 2016 – Dec 2017
Installed and maintained computer systems and network
Performed Upgrades and installed updates
Completed Troubleshooting and repair when computers had issues
Assisted students and staffs with computer application questions
Recommended computer products and applications to improve productivity
General Security Service Corporation (GSSC) – Virginia, MN
Officer First Class (OFC) May 2014 – Jan 2017
Monitoring gate activity
Patrol ArcelorMittal mine property
Train new vendors on mine rules
Submit daily log and report sheet
Excellent telephone skills and good ability to use remote Access
Good analytical and troubleshooting abilities
Keeps abreast of changes in technology
Excellent organization and communication skills