Engineer Customer Service

Mohsen Baghershahi

Cellular: +1-310-***-****

Email: ******************@*******.***

AREAS OF STRENGTH

Microsoft Windows XP,Vista,7,8,10,2003,2008,Office Suite

Active Directory,TCP/IP,DNS,DHCP

Hands on experience with various computer HW, SW

Customer service, Team player, Motivated, Quick learner

EDUCATION

Tohid Practical School Electronics Diploma

Azad University Electronics Associate Degree

Comptia Network+

MCSE 2003

CCNA Cisco Certified Network Associate

VMWare ESXi

LPIC-1 Linux Professional Institute

MCTNA Mikrotik Certified Network Associate

CDCP Certified Data Center Professional

CERTIFICATIONS

oMTCNA (MikroTik Certified Network Associate)

Certification ID: 1405NA683

oMCP (Microsoft Certified Professional)

Certification ID: 6937018

WORK EXPERIENCES

Infinite Computer Solutions Jan 2020-Present IT Consultant Install Windows OS, upgrade HW, back up data, troubleshoot end user Windows, Office 365, SW, HW and network issues in City of Hope hospital and offices. Remote installation and configuration with Altiris, managing AD. Service now ticketing system.

NCR August 2015-Jan 2020 Customer Engineer II Install, maintain, repair PC and ATM. Performing Windows migration from 8 to 10, Patching OS, installing updates, diagnose and troubleshoot network connectivity issues. Upgrading and repairing HW on PC and ATM dispenser and depositor and other modules.

Ricoh March2015-August2015 Senior on-site service specialist, installing, repairing and troubleshooting Ricoh, HP, Epson, Canon and Lexmark printers in Stanford Hospital buildings

Fry’s Oct 2014-Jan 2015 Computer Sales, In Sunnyvale store I was a sales person in Computer department, selling PC, Laptop, peripherals and software.

Faradis Alborz 2011-2014 ATM Technician Installing ATM, OS, Upgrading HW, Updating SW, Network troubleshooting and diagnosis. Migration from Win XP to Win 7.Troubleshooting and fixing ATM dispenser, printer and other modules.

Informatics Services Corporation 2008_2011 ATM Technician Installing ATM, OS, Upgrading HW, Updating SW, Network troubleshooting and diagnosis. Migration from Win XP to Win 7. Fixing different modules of ATM.

Contact this candidate