Social Media Customer Care

A creative, engaging, full stack developer with a passion for front-end development and UI Design. Specializes in customer satisfaction through teamwork and maintaining a commitment to exceed expectations. Actively pursuing opportunities to provide programming skills, leadership, and enthusiasm to a fast-paced environment as a full stack developer.

SKILLS

<Backend>

Javascript

NodeJS Express Handlebars MySQL NoSQL (Mongo) AJAX AWS NGINX

<Frontend>

React/Angular

ReactJS Redux Axios Bootstrap Cordova Ionic jQuery HTML CSS JS

Other Skills

Scrum methodologies Unit Testing Multitier Architecture

WordPress, Social Media Management, etc.) Final Cut Pro Excel Microsoft Office troubleshooting with Mac and Windows Leadership Event Management Collaboration

EDUCATION

Southern Careers Institute Powered by Woz U 07/2019 – 04/2020

Full Stack Software Developer Certification

Kabul University

Bachelor’s degree in Psychology and educational management 2007/2012

PROJECTS

Bidding Tracker https://github.com/Emalsalarzai/team-gobstoppers

The Bidding Tracker is intended to give ability for more effectively search, and store customer bids For Tor Dynamics LLC or any other similar business.

This tracker can upload(post), edit, and delete bids so they can be easily searched via different data point.

Skills:

JavaScript, HTML, CSS, bootstrap, Angular and NOSQL

EXPERIENCE

Patient Service Rep 09/2018 –01/2019

TriWest Sacramento, CA

Initiate calls to veterans to educate them on their health care option and choices.

Communicate with healthcare professionals in the community to coordinate medical appointments and follow up care needs for veterans.

Data entry upload data and data management

provide customer service to veterans and healthcare professionals through the course of their treatments.

Follow process of the Department of Veterans affairs program and perform all tasks in professional’s manner.

Customer care & Eligibility Specialist 10/2016-04/2018

Maximus Sacramento, CA

Respond to inbound 800-line calls and complete outbound support calls, provide responses to questions, and in specific instances refers callers to the appropriate supervisor, county, or state agency representatives for service if problems or concerns occur.

Data base management, Data entry and updating Data using Meds and CEM soft wears

Assists beneficiaries in completing enrollment transaction request transactions.

Maintains updated knowledge of the HCO program, including its policies and procedures.

Determined client eligibility for health care programs and performed case management duties

Ensured that all documents were submitted and requested additional information when necessary

Maintains knowledge of contract compliance provisions of the project.

Maintains updated knowledge of managed care plans that are available to beneficiaries.

Apple Product Technician (MH3) 01/2016-05/2016

Volt (Apple Distribution Center) Sacramento, CA

Repair, troubleshoot, diagnose Apple Products (iPhone and iMac families)

Functional, download, and test of products to assure proper working condition

Quality Assurance of finish products

Assistant Manager 03/2015-11/2015

Shell Gas Station Wood Bridge, VA

Organized, planned and coordinated business operations including operating costs, budgets and resources.

Recruited, trained, and supervised staff members.

Produced weekly reports that analyzed and interpreted data related to the business operations.

Educational and Vocational Adviser 03/2012-01/2015

US Embassy, The U.S. Department State/ Kabul, Afghanistan

Lead a Team of 70 plus National Advisors (Staff)

Monitored and evaluated Advisors performances.

Ensured all new and existing employees are trained/cross trained and are qualified to perform their activities.

Identified new locations for vocational and educational programs

Determined and implemented the functions of the administrative, operations and support services departments.

Conducted assessments for project implementation

Conducted qualitative/quantitative analysis of the Educational Support Program developments.

Conducted regular field visits and provided feedback to managers and supervisors

Provided direction to employees according to established policies and management guidance.

Microsoft office

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