Engineer Software

Deepak Modi Technical Program Manager Certified SCRUM Master(CSM)

425-***-**** ******.****@*****.*** www.linkedin.com/in/deepakmodi77/

SUMMARY

A seasoned Program Manager with a demonstrated history of delivering multiple, cross functional projects and programs: large in size, scope and complexity. Vast software industry experience encompassing all facets of software development bringing synergy of thought planning, leadership and technology. Excels at leading and inspiring high-performing, cross-functional teams that achieve tangible results. Proven track record of translating business requirements into deliverable software solutions on time with the right features. Innovator with capability to understand capabilities of technology to solve a business problem or create business opportunity.

Requirements Analysis Agile Methodologies SCRUM Master

Software Design Analytic Skills Cross-Team Collaboration

Analyzing Business Processes Automated Solutions Customer Obsessed

EXPERIENCE

Expedia Group, Seattle, WA (Jan 2015-Present)

Project Management Service - Infrastructure & Security (May 2017-Present, Sr TPM)

Job description: Lead TPM driving high-profile technology and cross functional infrastructure projects like Cloud Migration, Server Decommissions & Security Protocol updates

Orchestrated & executed the cloud migration of 125+ applications and services to AWS that reduced monthly infrastructure costs upwards of $150k

Managed and mobilized a cross-functional team to deliver 1200+ server decommissions and server migrations to a new data center resulting in infrastructure savings of $200k/month

Oversaw the technical planning of TLS1.2 protocol upgrades and executed the rollout of web PCI-compliance

Provided Program visibility to stakeholders, leadership and customers through status updates and monthly newsletters

Partnered with engineering teams globally (Bellevue, Paris, Chicago, Kochi, Delhi)-driving to successful outcomes using metric driven controls

Spearheaded and established server tracking through data analysis tools like Tableau that maximized the efficiency across teams

North America Regional Dev (Feb 2015- Apr 2017, TPM)

Job description: Drive new innovative features from idea to done – Manage feature request backlog, identify potential feature enhancements with the biggest business impact, create technical specs and backlogs, driving development, planning releases and support.

Gathered requirements and functional specifications with business stakeholders, working with Dev team to come up with technical specifications, creating user stories and supporting the products from conception to delivery, adoption and support.

Investigated bugs, coordinate and follow through to bring bugs to resolution.

Acted as Scrum master, formalized the teams to groom short term and long-term work items and prioritize work so there is maximum impact to the business in terms of dollars and customer satisfaction

Projects worked on range from UI features to backend integration with expense management platforms such as Concur that exceeded customer satisfaction

Microsoft Corporation, Redmond, WA (May 2005- Feb 2015)

Customer Support Technology Group (2013-Feb 2015, PM)

Job description: Programmed and executed Unified Rating and Reputation engine for Community platform that replaces the existing an outdated reputation system. Managed planning, design and execution of platform with Core Business capabilities.

Collaborated with Business to develop strategic and business process roadmap for phased delivery that spanned across multiple years

Boosted the site efficiency and reliability which also resulted in cost savings of over quarter million over the year

Helped manage technical complexity with clear focus and technology guidance.

Managed schedules, milestones and communications with Business, stakeholders, customers.

Delivered project in a phased manner exceeding business expectations

Successfully moved team from quarterly releases to monthly release schedule with SCRUM adoption.

Customer Support Technology Group (2011-2012, Test Lead)

Delivered Microsoft Support Service which is a content syndication service designed to deliver Microsoft help content to everyone from Premium OEM Partners to small businesses.

Customer Support Technology Group (2005-2011, Test Engineer Test)

Delivered quality products on Community Sites by creating test infrastructure and test automation using VSTF and MTM.

Driving QA strategy and effort for Microsoft Support Portal(http://support.microsoft.com)

Tata Consultancy Services, India, Redmond (2002-2005, Software Engineer)

Design, architecture, development and testing of switch capacity and performance data

DSQ Ltd, India (1999-2002, Software Engineer)

Testing, UI design, QWEST retail market

EDUCATION

Bachelors of Engineering – REC Surathkal, INDIA -1999

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