Desktop Support Customer Service
Resume:
J
JAY STANEK
IT Support Specialist
Calumet City, IL
**********@*****.***
Willing to relocate to: Chicago, IL
Authorized to work in the US for any employer
WORK EXPERIENCE
IT Support Technician
bestsleeponline.com
November 2019 to Present
I run the e-commerce side of this platform as well as interface with our customers to ensure that they feel taken care of and ensure proper on time delivery for their orders
I make sure that every product is listed correctly on the site and that there are no serious issues
I also regularly alter the look and site layout to keep up with current shopping trends, including the featured items listed on the homepage
I monitor the customer support line everyday and regularly troubleshoot customer service issues dealing with shipping delays and misplaced orders
IT Support Technician
FenceTech Design - Calumet City, IL
April 2015 to April 2019
I oversaw the Network and computer needs of this business. I was in charge of our cloud services and maintained comparability with all of our machines.
I also upgraded all the Windows 7 machines to windows 10.
I regularly uploaded full clone backups of the hard drives to the cloud
I set up the HP printer on the network and troubleshooted printing errors
I did weekly updates of all relevant business applications like Microsoft Office, Slack and others
I also set up a small local server on the network that served as an interoffice file system
EDUCATION
Certification in IT Support Professional
Coursera
February 2020 to Present
Associate in Computer Science
South Suburban College - South Holland, IL
2016 to 2019
High school diploma in Education
Crete-Monee High School - Crete, IL
2007 to 2011
SKILLS
•Active Directory
•Desktop Support
•Help Desk
•Service Desk
•Tech Support
•Windows
•Windows 7
•Customer Service
•Customer Support
•Troubleshooting
•Routers
•PowerShell
•Microsoft Office
•Technical Support
•active listening
•Communication
•interpersonal skills
•Time Management
•Problem Resolution
•Problem Management
•IT Support
•LAN
•Network Support
•Operating Systems
•Remote Access Software
•Computer Networking
•Disaster Recovery
•DNS
•Microsoft Windows Server
•TCP/IP
•VoIP
LINKS
http://bestsleeponline.com
CERTIFICATIONS AND LICENSES
Technical Support Fundamentals
March 2020 to Present
Credential ID:4TN9ZUXQTG63
https://www.coursera.org/account/accomplishments/verify/4TN9ZUXQTG63
The Bits and Bytes of Computer Networking
March 2020 to Present
Credential ID:HU7RM3FCR7KV
https://www.coursera.org/account/accomplishments/verify/HU7RM3FCR7KV
Operating Systems and You: Becoming a Power User
March 2020 to Present
Credential ID:Q4C7Q5AXCMEZ
https://www.coursera.org/account/accomplishments/verify/Q4C7Q5AXCMEZ
System Administration and IT Infrastructure Services
March 2020 to Present
Credential ID:A8PUQYA85KHL
https://www.coursera.org/account/accomplishments/verify/A8PUQYA85KHL
ASSESSMENTS
Basic Computer Skills: PC — Highly Proficient
February 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: https://share.indeedassessments.com/share_to_profile/ ce4cea6b8abe323b9d944b647efae78deed53dc074545cb7
Technical Support — Highly Proficient
February 2020
Performing software, hardware, and network operations.
Full results: https://share.indeedassessments.com/share_to_profile/ f9ffd1a5a234a4cf837e8a0e0b1131ddeed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_to_profile/ 41c83c69e01d385c7fd96c7887e8a2cceed53dc074545cb7
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Highly Proficient
February 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https://share.indeedassessments.com/share_to_profile/ c90715206ba943067dcd57b8f1f7d450eed53dc074545cb7
Technical Support: Customer Situations — Expert
February 2020
Responding to technical support situations with sensitivity.
Full results: https://share.indeedassessments.com/share_to_profile/ b3b311023000f5675b2c23ade0cf1591eed53dc074545cb7
Technical Support — Highly Proficient
March 2020
Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function. Full results: https://share.indeedassessments.com/share_to_profile/ e05c41b914a20f38db282575ffc1771deed53dc074545cb7
Technical Support — Highly Proficient
March 2020
Performing software, hardware, and network operations.
Full results: https://share.indeedassessments.com/share_to_profile/ c8d51ba4438b68fdc1a74938c259786beed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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