Scrum Manager

MARGARET

MUKOM

********@*****.***

Cell: 240-***-****

PROFESSIONAL SUMMARY

Agile-minded Scrum Master with extensive knowledge in Software Development Life Cycle (SDLC). Experienced in leading multiple teams within Multiple Domains such as construction, Finance and Healthcare. Highly interactive servant leader, with over 4 years of experience in Agile methodologies; scrum, SAFe, XP, Kanban. Looking to gain a SAFe Scrum Master/servant leader position within your organization.

SKILLS

Coaching Agile transition; Scrum, SAFe, Kanban, XP

Team Management, servant leader

Agile Program Management

Excellent facilitator

SDLC

Change Management

Continuous integration

Great Communication skills

Product Management

SOFTWARE

Microsoft Suite (MS Project, Word, Power Point)

Communication Tools (Slack, Skype for business, Zoom)

Organizational Tools (Trello)

Agile Project Tracking Tools (Visual Studio, Jira, TFS)

WORK HISTORY

DECEMBER 2018 – MARCH 2019

SAFe Scrum Master/AIL-New york

Scheduled and facilitated team organization and ceremonies such as sprint planning, daily standups, sprint review/demos and retrospective for multiple scrum teams

Worked effectively with multiple Scrum/kanban teams both collocated and distributed

Followed up on action items from sprint retrospective for continuous improvement

Actively participated in establishing and provide Vision of the team and gain consensus base on acceptance criteria

Ensured my team maintain focus on quality, continuous improvement and timely delivery by coaching them on best Agile practices

Supported and empowered the team to make appropriate commitments through story selection and task definition based on their capacity and velocity

Identified and removed any impediments/distractions that interfered with the team’s ability to deliver against their commitments

Worked to provide continuous improvement for software development lifecycle. Realized 75% reduction in defects within 6months by using XP Techniques like TDD and Pair Programing.

Represented the team at SoS to give status update and report impediments for escalation

Facilitated breakout sessions during PI planning to help team come up with program board by managing time boxes, making sure they gain clarity, identify impediments, and dependencies. Also coordinated with other teams with whom we had dependencies

Built a trusting and safe environment where problems can be raised without fear of blame, retribution or judgement with emphasis on healing and problem-solving

Coached new teams on Agile transition and best practices

APRIL 2011-MAY 2018

Scrum Master/Project Manager - African Development Bank, Ethiopia

Coached team's transition from Waterfall to Agile. Walked through DoD, DoR, team norms and provided guidance as an agile coach

Set and promote groundwork for the practice of scrum and Kanban Agile within my team and across the organization

Facilitated Scrum ceremonies like daily Scrum, backlog refinement, sprint planning, Demo and retrospectives for multiple teams during concurrent 2 weeks sprint cycles

Managed global teams by utilizing telepresence meetings and standard calls

Planned and facilitated internal and external communication, improving transparency and circulating information

Researched and provided updates to ADB as new agile trends and approaches emerged

Supported the product owner in the messaging of the product vision and the maintenance of the product backlog

Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint

Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track

Managed product backlog and supported SCRUM framework for biweekly sprint releases

Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques including Jira and TDD

Investigated and corrected or escalated team’s problems

Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity

Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team

SEPTEMBER 2009-MARCH 2011

Quality Assurance Analyst - Union Bank of Cameroon, Yaounde

Conduct customer due diligence and high-risk reviews in accordance with the bank’s BSA/AML policies and procedures

Communicate customer review results to management and business partners by preparing and presenting written reports of high risk clients including results and recommendation for customer onboarding, closure or retention decisions

Perform and document assigned customer verification reviews which included conducting compliance screening of PEP, sanctions and adverse news based on detailed procedures and processes using tools like LexisNexis, RDC PEP and Adverse news, Vigilance and Pacer

Established and maintained effective working relationships with bank field relationship managers and retail branch contacts

Performed research, participate in training, and read literature to become more knowledgeable about current business and issues related to assigned areas of work

Perform QC role for other analyst

Part of the Procedure committee in charge of updating procedures for the department

EDUCATION

MBA: Project Management Catholic University, Cameroon

Leadership and Entrepreneurship Hive Global, San Francisco, CA

SAFe Scrum Master Scaled Agile Framework

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