Customer Service Representative

SELAMAWIT MESFIN

*** *. **** ***., ********** ***05, USA 571-***-**** ************@*****.***

website: selamawitayalew.com

Profile

● Web-development experience with HTML5, CCS3, JavaScript, Bootstrap4, Restful APIs, Node, ReactJS, AJAX, JSON, MongoDB.

● Experience in virtualization and cloud technologies.

● Excellent communication and problem solving skills.

● Extensive working knowledge with responsive and adaptive design

● Proven ability to effectively prioritize workload and meet deadlines Work experience

Leasing consultant 04/2015 – 05/2017

meadow woods Apartment, Alexandria, USA

• Maintain superior customer service relationship

• Adhere to company Standard Operating Procedures

• Lease apartments and sell property’s products and services to prospects.

• Work to optimize occupancy while maximizing effective leased rent.

• Maintain thorough product knowledge of the property and that of major competition Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork

• Maintain prospect traffic and leasing data; assist with other computer data entry as necessary

• Deliver resident gifts; inspect units to ensure readiness for move-ins

• Plan, schedule and organize resident functions as needed; assist with planning and hosting of others

• Audit all lease and renewal files for key controls and bonus submission to the community manager

• Review guest cards to ensure entry into the community management system; follow-up entry into system and monitor traffic trends

• Other tasks or duties as assigned by supervisor

Customer Service Representative. 2010 to 2012

Sprint Wireless store. Boston, MA

• Assist customers with returns, purchasing store protection plans and service packages

• Scheduling in-home services via online interface

• Answer telephone inquiries from customers and stores regarding the status of units and other service issues

• Assist with new employee training including store policies, services, financing options and register operations LANGUAGES: English/Amharic

EDUCATION

Computer science

01/2009 – 12/2012

quincy college, quincy, MA

Cisco (CCNA certification) 02/2012 – 12/2013

Networking Institute of Technical academy, Malden, MA Front-End Development

TeamTreeHouse

Web Development Bootcamp

udemy, online, usa

Front-End development Bootcamp

udemy, online, usa

Skills

HTML5

CSS3

jQuery

BootStrap 4

Javascript

ReactJS

NodeJs

MongoDB

APIs

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