Customer Service School

Thy X. Pham

adcho1@r.postjobfree.com LinkedIn 408-***-**** San Jose, California

Ambitious and detail-oriented individual with a recent J.D. in Law, possess broad knowledge of diversified fields of law with ability to contribute in all facets of litigation process from discovery to achieve a favorable verdict. Capable of gathering data for trial preparation through conducting investigation interviews via phone calls and in person. Customer-centric individual, skilled in counselling on legal issues and suggesting the best courses of action for benefit. Adept at maintaining knowledge of current case law, safety regulations, and general market. Proficient in drafting, revising, and filing legal documents in accordance with relevant legislation and guidelines. Effective communication, collaboration, and multitasking skills along with ability to develop effective relationships with attorneys, judges, and clients.

Areas of Expertise include:

Legal and Administrative Support

Legal Research and Analysis Conflicts Resolution

Customer Needs Assessment

Customer Service and Support

Document Drafting

Case Facts Evaluation Law and Regulatory Compliance

Client Relationships Building

Experience Highlights

THE CARASH LAW FIRM

San Jose, CA

LAW CLERK 2018 – Present

Support attorneys by conducting legal research on complex cases, performing in-depth analysis, and producing briefs for clients. Streamline and manage assigned projects ahead of schedule and trial date. Prepare timeliness of cases for potential clients to ensure smooth execution of litigation process.

SANTA CLARA COUNTY PEER / YOUTH COURT MENTORING

San Jose, CA

VOLUNTEER 2017 – 2018

Coached “attorney” high school students in identifying and mitigating at-risk high school students as restorative justice. Prepared pre-trial practices for “attorney” high school students before deadline. Delivered strategic direction and leadership to “attorney” high school students in prioritizing and completing tasks with timescales. Liaised and persuaded parents of the at-risk high school students for participating in restorative justice. Gained comprehensive knowledge and optimized skills set by facilitating the execution of law review of Lincoln Law School of San Jose.

VIETNAMESE AMERICAN BAR ASSOCIATION-NORTHERN CALIF (VABANC)

San Jose, CA

VOLUNTEER 2013 – 2017

Improved operational efficiency by executing streamlined client intake process. Facilitated Vietnamese American attorneys by translating text from English to Vietnamese, while ensuring translated text covey original meaning and tone. Assessed Vietnamese American client’s unique needs and redirected to attorneys outside of VABANC to attain needed services.

TELEVISION CIRCUIT-BOARD TECHNICIAN 2012 – 2013

Examined and repaired faulty main and power-supply boards for a wide range of television sets.

Educational Background

J.D. in Law – Lincoln Law School San Jose, CA 2018

Bachelor of Science in Political Science – San Jose State University San Jose, CA 2012

Awards

Produced and Won A First-Time Yearbook Cover-Design Secured Outstanding Student of the Year Award for 2018 – Lincoln Law School of San Jose

Technical and Language Proficiencies

Microsoft Office Suite (Word, Excel, and PowerPoint) English (Fluent) and Vietnamese (Fluent)

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