Quality Analyst

ALEX SHANNON Foster City, CA Mobile: 415-***-****

adchmk@r.postjobfree.com www.linkedin.com/in/alexpshannon Highly analytical, objective-oriented, and driven professional with progressive experience building and fostering relationships within challenging domestic and international teams establishing strong productive partnerships. Resourceful problem solver with an innate ability to process QA changes and lead massive improvements to test efficiency with up to 75% reduction in test time for the team. Articulate communicator and quick learner with passion for new technologies and systems driving organizational growth and sustainability in fast-paced environments.

CORE QUALIFICATIONS

Leadership & Team Building Product Design & Development Quality Assurance

A / B Testing Technology Technology & System Innovation Strategic Partnerships

Test Planning & Audit Services Risk Assessment & Mitigation Timeline Management

Requirements Documentation Defect Identification & Tracking Process Improvement CAREER HIGHLIGHTS

● Managed international team of QA resources

● Defined and implemented industry QA best practices from the ground up

● Responsible for hiring and growing team by 300%

● Decreased required manual testing by 10 hours per week by reducing repetitive process

● Completed signoff on subscription enhancement program called Origin Access Premier completing testing 3 weeks ahead of original schedule. One of the first times SIT / UAT testing ended on schedule.

● Reduced test time by 50%+ for physical cash card and payment method expansion testing enabling accommodation of more requests per quarter.

POLARR INC,San Francisco, CA 2019 – March 2020

AI/ML startup with a focus on video and photo editing QA AND SUPPORT SPECIALIST (LEAD ROLE)

Responsible for creating QA process from the ground up. Drove QA ownership of release process. Created and maintained test suite from scratch. Grew team by 300%. Responsible for managing three direct reports. Coordinated testing and debugging efforts across four time zones. Drove reduction in customer reported issues catchable by QA by 20%. Defined metrics and KPI’s for the QA group. Responsible for owning testing across Android, iOS, Web, and Desktop clients

● Saved 2+ hours a week by developing and implementing internal QA dashboard, replacing team-wide weekly meeting

● Built and defined QA process, securing buy-in from design, product, and engineering teams

● Responsible for managing international QA resources

● Drove reduction in customer reported issues by 20% by increasing self-help support processes DEALPATH INC,San Francisco, CA 2018 – 2019

Commercial Real Estate deal management platform startup. QUALITY ANALYST

Owned test plan creation for new features. Served as QA POC/owner for development sprints. Drove process changes to increase test efficiency, and adopt industry best practices. Owned process changes that reduced manual test effort by over 10 hours per week by combining test efforts and reducing duplicate coverage. Developed test plan to reduce release testing by over 80%. Owned process changes to utilize additional QA headcount and transition to feature based testing.

● Reduced manual test effort by 10% week over week by streamlining process

● Developed process to utilize new development tools, reducing post-release testing by over 80% while maintaining quality

● Responsible for owning release night testing and monitoring/status communication ALEX SHANNON Page 2 of 2

● Triaged, investigated, and provided support for customer reported issues/defects ELECTRONIC ARTS,Redwood Shores, CA 2012 – 2018

One of the premier game publishing and development companies generating $5.15B in revenue in 2018. QUALITY ANALYST II

Create SIT and UAT test plans for commerce features and track / maintain a list of defects identified. Develop and review test plans with business partners to define test scope. Create and track testing timelines and features. Gather and document requirements and signoffs from business partners. Manage daily status update meetings to promote productivity and maintain project timelines. Assess and mitigate project risks managing relationships between all partner teams globally spanning Vancouver, Shanghai, Hyderabad, and Austin. Follow up with business partners to optimize project delivery to satisfaction and specifications.

● Reduced end-to-end test time for physical cash card expansion and payment method expansion by 50% each. Increased process improvement, efficiency, and turnaround from business stakeholders 33%.

● Ported test tracking solution into JIRA increasing visibility of test status while eliminating the need for hour long testing daily meetings.

● Saved 15+ hours in testing per month by removing smoke testing for Shanghai team releases.

● Achieved 15% reduction in UI bugs via upstream UA efforts. Reduced testing efforts 80% by building partner relations from ground up in Shanghai.

GAME & INTERACTIVE MEDIA DESIGN PROGRAM, VANCOUVER FILM SCHOOL,Vancouver, British Columbia

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