Scrum Engineer

Michelle A. Burke

** **** ****** ******, ********, NJ 08840 – ***********@*****.*** – 732-***-****

summary of qualifications

Technical professional Enterprise Agile Coach with 20+ years IT experience in various domains such as Banking, Finance, Travel, Insurance, and Pharmaceutical. During my experience as an Enterprise Agile Coach, provide leadership to teams for Scrum Framework and principles of agility to the benefit of the organization. My passion is to embody agility using a servant leadership approach and leading by example. Always continues to educate and coach executives, managers, stakeholders, and others throughout the organization regarding Agile practices and how their roles and interactions may change. Coupled with my IT experience, and exceptional oral/written communication, interpersonal, intuitive, multi-tasking, organizational, technical troubleshooting, problem solving and leadership skills allow me to also thrive in both individual and group work arenas.

Seasoned IT specialist who can analyze requirements and design/deliver innovative technical strategies and solutions. Experience in the full project development life cycle from initial concept through completion. Efficiently manage multiple, concurrent, and senior-level projects and responsibilities.

Exceptional oral/written communication, interpersonal, intuitive, multi-tasking, organizational, technical, troubleshooting, problem solving and leadership skills. Thrive in both individual and group work arenas.

Education and Training

Master of Professional Studies / Interactive Telecom, New York University – New York, NY 1996

Bachelor of Arts in Computer Science / MIS, Pace University – Pleasantville, NY 1993

Areas of Expertise/Additional Professional Training Programs / Courses

Certified SAFe Program Consultant Advanced Certified Scrum Master Certified Scrum Master Product Owner Big Data iCloud JIRA Software JIRA Confluence CA Agile Central Vmware/vSphere Infrastructure VMware/vSphere Infrastructure Project Planning and Control SharePoint SQL Oracle JAVA Certified Lotus Notes/Domino Professional System Administrator Certified Lotus Notes Professional Developer TCP/IP Solaris System Administration I/II Perl Programming Domino 4.6 / Developing Interactive Internet Applications and Supporting Windows NT Server 4.0 Enterprise Technology

Professional Experience

Cognizant Tecnology Solutions 01/2017 – 12/31/2019

Enterprise Agile Coach/Trainer, Scrum Master – Senior Manager

Coach, mentor, and train Squads, Executives, Managers, Leaders, and RTEs (Release Train Engineers) through Agile Transformation, Agile Principles, Values and provide the tools to enable the ideal management and team structures

Coach and mentor Scrum teams (Scrum Master, Product Owner, and Development team) to understanding Agile using Kanban, Scrum, and SAFe framework as they go through the Agile Transformation

Ensure the Scrum and Kanban teams follow the Agile Manifesto and Principles of Agile Software Development within and the frameworks daily while fine-tuning behaviour as needed focusing on continuous improvement

Facilitate SAFe PI /Big Room Planning for Release Trains

Identify program risks and issues and develop mitigation plans and escalate as required

Facilitate Scrum of Scum meetings and review

Provide leadership towards strategies for accelerating development practices at the program level while partnering with IT and Business

Work with teams on strategies to improve transparency, accountability and productivity.

Assist Product Owner and Development team with backlog refinement/grooming

Work with Agile team to enable project progress tracking using key performance indicators at the program and team level

Provide hands-on management and coaching of scrum teams in all aspects of scrum events by facilitating Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective allowing for better understanding on collaboration, iterative development, managing flow, calculating velocity, limiting work in process

Create and publish Agile communication and governance documentation in addition to Agile transformation roadmap as required per team

Provide training for Cognizant associates to embrace the Agile mindset while understanding Kanban, Scrum, and SAFe framework

Work with various scrum teams to perform “Agile Maturity Assessment Report”.

Work with teams to ensure all work is track and manage in CA Agile Central (Rally)

Globant 10/2014 – 10/2016

Enterprise Agile Coach, Scrum Master

As a member of Agile Center of Excellence, coached Scrum Masters, Program Manager, Product Owner, Release Train Engineer, and initiated a weekly learning series on agile topics.

Coached teams to adopt the Agile mindset adapt the methodology to their environment, and help the team challenge the existing environment.

Coach team members to ensure both transfer their knowledge and enthuse new approaches and techniques.

Conflict resolution: facilitate discussion and alternatives or different approaches.

Ensured detailed operations readiness plans, ensures project schedules, resource plans, and status reports; tracks key operational tasks to meet the business plan

Responsible for the business aspects of the project, including ensuring the right product is being built, and in the right order.

Balance competing priorities, and ensure the team is empowered to make decision about the product.

Responsible for project coordination including planning and implementing content across all work flows while ensuring that security, risk and compliance requirements are met

Work to effectively combine the vision of clients with UI Wireframes and Mockups to provide clear design specifications

Continuous backlog grooming, release and sprint planning, daily stand-up

Provide daily communications, scrum notes, sprint reviews reports, project retrospectives

Work with teams to ensure all work is track and manage in Jira

J. P. Morgan Chase & Co 1994 - 2014

Agile Coach/Trainer, Scrum Master, Vice President 08/2012 – 09/2014

Lead meetings as required for the Progress Group Areas for Project Management (Initiating, Planning, Executing, Monitoring & Control, Closing)

Ensured detailed operations readiness plans, ensures project schedules, resource plans, and status reports; tracks key operational tasks to meet the business plan

Perform requirement analysis, design, and development for end-user software services.

Successfully use Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Document User Stories and facilitate Story Point discussions to analyze the level of effort on project specifications.

Follow up with the end users and developers for user satisfaction and change management.

Perform extensive Gap analysis to determine the risks, and assist Management with budget and resource planning.

Manage all phases of the software testing process, including planning tests, writing test cases, executing tests, and tracking defects.

Work extensively with the Quality Assurance team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT) and validation.

Work with teams to ensure all work is track and manage in Jira

Enterprise Evergreen Program Lead, Firmwide Engineering & Practices, Architect Lead, Vice President 07/2010 – 07/2012

Defined governance model for technology product lifecycle by identifying the process and data owners.

Communicated with technology product owners and line of business leads regarding roles and responsibilities.

Assured compliance with technology product lifecycle and minimized the scope of and need for application “Technology Refresh Planning.”

Tracked and reported on firmwide compliance to the technology product lifecycle using appropriate metrics at the Line Of Business, application, and technology product level. Set targets for each LoB and Technology Owner.

Built a refresh roadmap with Technology Owners and Application Developers to provide Chief Information Officer with an upgrade schedule for their LoB.

Defined the data model for technology product information by identifying the owner of the data and work to improve the overall data quality for product information.

TS TI Architecture / Engineering / Solutions, Engineer Lead, Vice President 01/2005 – 06/2010

Designed/Integrated a dedicated infrastructure for J.P. Morgan Chase’s new business within Treasury Services: Topeka Kansas Child Payment and KidCare, EBT, National & Regional Wholesale and Regional Retail Lockbox.

Designed/Integrated a dedicated infrastructure for J.P. Morgan Chase lockbox sites within the United States.

Expanded Charlotte IRS infrastructure to meet IRS requirements and deliver quality support within Global Technology Infrastructure (GTI) and Treasury Services (TS).

Built strong alignment with Project/Program Managers to review Requests for Proposal and submit financials for acquiring new business within Treasury Services.

Consulted on and Coordinated technical designs, including modifications, such as augmentation and reduction in existing infrastructures. This includes the remediation of end-of- life software that does not align to business or corporate strategies.

Developed business-focused requirements for technical designs by gathering requirements from business units. Evaluated alternative technologies and recommended appropriate solutions that fit the enterprise solution. Collaborated with peers to develop and promote best practices with a future-oriented, client-focused innovative perspective.

Identified/mitigated risks for delivering solutions on time.

Developed the financial plans associated with newly developed infrastructures that are based on standard principles and costs. Utilized these financial models as part of the design process, to develop cost-effective solutions.

IT Specialist / Lead Engineer 08/1994 – 12/2004

Managed eight IT specialists in the UK, U.S., Australia and Hong Kong engaged in the design of a proof of concept. Subsequently deployed a new infrastructure that impacted 140K company employees.

Spearheaded requirements analyses and subsequent system, application and/or process specifications design. Reengineered desktop Internet access and streamed media infrastructure for J.P. Morgan.

Trained operations and help desk staff, authored technical materials, and provided Level II/III support to all global regions, including users in London, Bournemouth, Sydney, Hong Kong, New York and Texas.

Collaborated with Cisco, Blue Coat, and Real Networks to evaluate their products and services. Assisted with budget planning, expense tracking, risk management and project deliverable reporting.

Designed, engineered, and implemented portal search functionality across the company’s Intranet in Asia, the UK, Latin America, and northeast/southeast regions.

Developed and deployed an HR open-enrollment benefit application for J. P. Morgan Chase that allowed employees to securely access and enroll in a benefit plan.

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