Customer Service Personal Assistant
Resume:
. Translated requirements into training that will groom employees for the next step of their career path.
. Assisted in building annual training program and prepare teaching plans.
. Developed and oversaw the production of classroom handouts, instructional materials, aids and manuals for training.
. Assisted in acclimatising new hires to the business and conduct orientation sessions.
. Delivered training courses.
. Assessed training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour.
. Stayed abreast of the new trends and tools in employment development MAYOWA AKOLI
Summary
Work Experience
Customer Service Officer Hench Vision International Limited July 2019 - Present
. Work closely with the visa, admission, and finance departments.
. Be the contact person for the visa, admission, and finance departments in the branch.
. Issue admission letter to the client in the branch.
. Work with the branch sales team, and pass accurate and timely information from the visa, admission finance department to them.
. Work closely with the branch manager and unit managers in ensuring that clients documents are accurate/complete before sending it to the admission and visa teams.
. Maintaining a positive, empathetic and professional attitude toward clients at all times.
. Responding promptly to client enquiries.
. Knowing services inside and out so that I can answer arising questions from students.
. Ensure the client is satisfied by providing professional support.
. Proper communication and coordination with colleagues when necessary.
. Build and maintain a good relationship with new and existing clients.
. Maintain a strong/cordial working relationship with clients and colleagues. Personal Assistant/Store Manager Slux J Nigeria Limited Mar 2019 – July 2019
. Manage safety wears and ensure compliance to safety standards to avoid workplace hazards.
. Daily maintenance of store, taking records of building materials and machineries.
. Handle correspondence; organize and collate information for executive meetings; and manage databases and filing systems.
. Oversee time reporting, expense reporting, procurement, reconciliation and retirements.
. Coordinate with other staff/team members regarding general business/office activities to ensure proper understanding of agreed goals/firm objectives.
. Provide support to management in attending to request and enquires. Secretary, Office of the H.O.D (NYSC) Ministry of Agriculture and Natural Resources, Ilorin Dec 2017 – A sound graduate with modest work experience in inventory managemen,t administrative operations and people management. Adept at planning, organizing, reporting, procurement and the use of business technology tools. Analytical and logical at solving business problems and able to manage lasting business erlationships. O en qualified as articulate, objective and professional. Olosha, Lagos
*********@*****.***
Key Skills
Business/Management
. Reporting
. Time management
. Quality Assurance
. Negotiation
. Discretion
. People Management
. Operations Management
. Employee Relations
. Relationship management
Communication
. Excellent command of English Language
Technology
. Microso Off e Suite
Education
BSc Plant Science 2016 University, Port Harcourt Interests
. Reading
. Travelling
. Football
References
Available on request
Page 2
Contact this candidate