Customer Service Office
Resume:
LAUREN A. PALLADINI
Cameron, NC
***********@*****.***
PROFESSIONAL SUMMARY
Administrative Specialist with an active Secret Security Clearance and 4+ years of proven experience interacting and collaborating with multiple levels of management, diverse teams, and employees. Accomplished measurable results while applying innovative solutions to improve performance and readiness. Maintains knowledge of analytical techniques to identify, evaluate, and recommend appropriate interventions to resolve human resource, personnel, budgetary and administrative issues. Leads team members to solve complex talent management issues by developing strategic solutions to overcome external and internal restraints. Implements broad-based knowledge and practical application of organizational leadership and operations management to achieve organizational goals. Qualified typist typing 50+ words per minute and experienced with various software programs including Microsoft Office.
Training & Development
Schedule Management
Excel Spreadsheets
Organizational Skills
Policy Implementation
Onboarding Procedures
Employment Regulations
Talent Acquisition
Employee Retention
PROFESSIONAL EXPERIENCE
United States Army – Various Locations 2016 – 2020
Administrative Specialist
Maintained detailed administrative and procedural processes to improve efficiency for senior leaders and executive staff
Performs general clerical duties to include answering phones, processing mail, filing, photocopying, faxing, and scanning.
Organized leave administration
Coordinated office activities and operations to ensure efficiency and compliance to company policies
Organized files, and developed spreadsheets; maintained electronic and paper files
Prepared and submitted memorandums and legal forms for case-by-case situations for personnel
Completed legal forms including school requests, duty assignments, name change documents, pay documents, and separation forms
Authored reports, letters, statements, and other documents using word processing, databases, and presentation software
Preserve of Fredricksburg by Cortland - San Antonio, TX 2015 – 2016
Leasing Consultant
Utilized interpersonal communication skills to display vacant apartments within the complex
Coordinates times and dates for potential renters to see various units
Negotiated terms of lease for tenants on renewals and potential renters’ new applications
Maintained excellent work ethic and social skills by greeting new guests as they entered the complex
Displayed strong interpersonal skills when answering phone calls and responding to tenant inquiries
Implemented knowledge of customer service practices to achieve proven results with active listening, assessing needs, understanding issues, analyzing options, and providing timely, helpful solutions
Processed rental applications for all tenants and newly accepted tenants
EDUCATION
Associates, General Education Fayetteville Technical Community College – 2019
CERTIFICATIONS & TRAINING
Emergency Medical Response Training United States Army – 2017
TECHNICAL SKILLS
Software: Microsoft Office Suite- Word, Excel & PowerPoint
Operating Systems: Windows Server 2008 – 2012
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