Engineer Customer

LAURA PIEPTEA

Los Angeles, CA ***** 310-***-**** adchkv@r.postjobfree.com LinkedIn Profile

DATABASE PERFORMANCE ANALYST

Highly analytical professional with 24 years’ comprehensive experience leading Teradata concepts and logical/physical database design. Expertise with query performance analysis, optimization, and tuning techniques. Ability to use strong industry knowledge to uncover customer needs and dissolve customer concerns with a high level of focus and attention to detail.

CORE SKILLS

Competitive Analysis Proof of Concept Benchmarking Software Upgrades Database Design

Customer Relationships Performance Tuning and Optimization Complex Problem Resolution

PROFESSIONAL EMPLOYMENT HISTORY

Teradata Corporation- El Segundo, CA 10/1994–9/2018

Senior Benchmark Analyst (8/2013–9/2018)

Conduct proof of concept and benchmarking analysis during contract negotiations. Perform competitive analysis and set up benchmark plans with business cases to be executed by all parties for measuring functionality and performance benefits for potential clients to compare proprietary hardware and software with other vendors. Most recent projects involved Teradata, AWS, Azure and Redshift cloud benchmarks.

Design analytic plans and develop hypotheses to test in collaboration with potential clients.

Understand limitations and leverage understanding of the business process to identify and implement solutions that will result in significant bottom-line advantages.

Closely monitor competition and understand differences to ensure desired results are achieved.

Create deck content, build the story for the deck summarizing findings, and present final results.

Communicate technical analysis and concepts to technical and non-technical business audiences.

Retained customer through PS Engagement to resolve several performance degradation issues after a software upgrade. Analyzed, identified, and addressed performance issues, conducted query tuning, and implemented performance improvements.

Senior Presales Consultant (7/2011–8/2013)

Supported sales activities by providing technical knowledge and consulting solutions leadership.

Ensured long-term customer partnerships through active participation in pre- and post-sale activity.

Conducted Proof of Concept and benchmarking activities including physical database tasks and query tuning.

Presented ease-of-use and educated prospective customers on using Teradata tools and tuning the environment for optimal performance, indexes, join indexes, partitioning, and advantages of Teradata mature Optimizer over other vendors.

Gained new customer by working with the client on developing test functionality plan, delivering Teradata concepts training, and proving ease-of-use, competitive functionality, and performance.

Achieved customer win after collaborating onsite to understand their business and produce meaningful cases that functioned correctly and outperformed other vendors.

Professional experience continued…

LAURA PIEPTEA PAGE 2

Teradata experience continued…

Performance Analyst (8/2008–7/2011)

Helped to drive the rollout of new hardware platforms and proof-of-concept systems to customers by developing and executing test plans on targeted initial customer installations.

Conducted Teradata database performance analysis, test development, and support.

Used analytical skills to monitor and measure system performance across multiple subsystems.

Software Support Engineer (10/1994–7/2008)

Delivered worldwide support for Teradata Database in a Global Support Center. Specialized in Teradata SQL/Parser/Optimizer issues, data integrity, and query performance. Managed critical problems to resolution.

Researched, analyzed, isolated, and recreated database issues; developed and implemented corrective solutions.

Evaluated Optimizer plans and made suggestions for query performance improvement.

Collaborated with development engineering to provide permanent solutions to customer problems.

Participated in the Optimizer Reliability Project and traveled to customer sites. Provided after hours on-call coverage.

Provided one-on-one mentoring on SQL/Optimizer issues, problem recreation, and analysis.

ADDITIONAL EXPERIENCE

Scientific computing in supercomputer industry:

Product Specialist/ Customer Support Engineer at CONVEX Computer Corp.

Pre/Post Sales Support Analyst at CRAY Research, Inc.

Software Analyst at Inference Corp. – Develop and support of Artificial Intelligence product

Scientific Programmer at University of California

EDUCATION

University of Bucharest

Master of Science (M.S.), Mathematics

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