Supply Chain Customer Service

MIKE MA

. ***** ***th Ave NE, Unit B, Redmond, WA 98052 ) 206-***-**** * ********@*****.***

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QUALIFICATIONS PROFILE

Highly analytical, innovative, and performance-driven professional, with hands-on experience in strategic sourcing, supply chain and transportation management, project management and procurement operations. Expert at formulating technologically based solutions to meet client and business needs. Known for the ability to identify gaps to quality services to complete projects and ensure compliance with set-forth procedures. Adept at spearheading and collaborating with cross-functional teams to attain goals. Articulate communicator, with bilingual fluency in Mandarin and English. CORE COMPETENCIES

Financial Modeling and Forecasting Supply and Demand Planning Business and Market Intelligence Customer Relationship Management Process Improvement Process Building and Execution Supplier Negotiation Data Analytics

Leadership Cost Reduction

PROFESSIONAL EXPERIENCE

TII MERCER ISLAND, WA Nov 2019 - Present

Supply Chain Manager

ú Lead end-to-end data and system merge with new acquisition that aims to establish cost savings thru supply chain at least 15%. ú Provide long-term supply chain strategy and insight by analyzing supply chain data and drive implementation with machine learning. ú Consolidate supplier base and renegotiation with suppliers to bring down TCO 20% and manage contracts in database. MICROSOFT CORPORATION REDMOND, WA Aug 2018–Nov 2019 Supply Chain Planner

ú Created and implemented an integrated process with Forward Planning team on inventory purchase. ú Adopted and leveraged BTA model to supply planning which provided a much leaner inventory replenishment quantity. ú Refined a PowerBI report by simplifying data analytics process in Excel Power Query and connecting with SQL server. ú Partnered with Finance team to craft a FY20 budget for Reverse Planning’s inventory projection using Excel Power Query. ú Cleaned up E&O inventory via BSKU output, scrap, or liquation for over 40k units in 3 months, worth savings ~$500k. ú Improved existing forecasting model by adding an automated manual adjustment that increased accuracy to over 90% from 75% on avg. JOHNSON CONTROLS ATLANTA, GA Oct 2017–Aug 2018

Supply Chain Engineer

ú Responsible for completing medium to large supply chain projects by controlling and organizing project elements and act as the overall PM for all internal and external engineering/process improvement projects. ú Responsible for designing or analyzing operational solutions for projects such as transportation optimization, network modeling, process and methods analysis, cost containment, capacity enhancement or IT. ú Develop and deliver cross-functional and optimized supply chain solutions within a matrix structure. Capacity to prioritize and deliver on multiple projects in flight at the same time.

ú Saved $200K by implementing rates shopping capabilities for LTL carriers in TMS. TRANSPLACE SAINT LOUIS, MO Oct 2013–Oct. 2017

Leadership Program, Supply Chain

ú Establish and administer strategic relationships with suppliers; while managing the procurement of office supplies. ú Led $50M freight spends as well as four suppliers with relationship development. ú Spearheaded the institution of new auditing process for freight payment, which generated $45K cost savings within five months. ú Maintained effective operation planning that guaranteed 95% on-time delivery and excellent external and internal customer service. ú Optimized routing by utilizing PC*Miler and Python for 11 warehouses, which boosted company savings. ú Provided support in facilitating negotiations and contracting processes. ú Made major contributions in generating more than $30M in new business through development and execution of pricing model. ú Administered purchasing of bids with average savings of approximately 8% to 17%. ú Structured benchmarking and pricing models that yielded savings ranging from 8% to 40%. EDUCATION

MASTER OF SCIENCE IN SUPPLY CHAIN MANAGEMENT, 2013 Saint Louis University Saint Louis, MO, USA

Energizer Scholar Award GPA: 3.7

3 Championships in Supply Chain Network Optimization Design Competition BACHELOR OF SCIENCE IN BA EMPHASIS ON OPERATION RESEARCH, 2010 Ocean University of China Qingdao, Shandong, China CERTIFICATIONS

Integrated Supply Chain Management, Jul 2013

Saint Louis University

Transportation and Logistics Law Certification, Nov 2014 Freight Claims in Plain English, Nov 2013

Transportation and Logistics Council

ACTIVITIES

Beijing 2008 Olympics Games

Volunteer, International Olympic Committee, Business Development Associate, (Outstanding Volunteer Award in 2008) Toastmasters International

Active Member: Born to Win

TECHNICAL SKILLS

Excel Power Platform SAP SQL Salesforce JDA IBP DAX M Python Tableau Power BI TMS

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