Customer Service Representative

AFRA NAWAR

**-**,**** ***

REGO PARK, NY– *****

Phone: +1-347-***-****

Email: ***********@*****.***

I am very enthusiastic, social and always eager to gain knowledge. Able to operate technology like Salesforce, Microsoft Excel, Word and Power Point. Associate degree on Business Management and seeking for an entry level job.

Skills and Expertise:

Salesforces

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Professional Experience

NFP New York, NY

Financial Operations Intern (August 2019– January 2020)

Financial Operations Intern (August 2019– Present)

Review, manage, and maintain customer account information in SAP and Salesforce.

Enter and maintain account data in SAP and Salesforce.

Customer master data entry-Salesforce, coordinating with Salesforce Database Admin.

Minimizing inaccuracies and maximizing data validity.

Track all the activity on your CPIF Monthly Tracker

CVS Pharmacy New York, NY

Rx Customer Service & Cashier (April 2018-August 2019)

Manage quality communication, customer support and product representation for each client.

Worked under strict deadline and responded to service representatives when need.

Successfully interacted with customer and retail buyers to expedite order.

Maintain adequate cash supply in cash drawer in multiple checkout station.

Rite Aid Pharmacy New York, NY

Customer Service & Sales Associate (December 2016 – April 2017)

Maintained up to date knowledge of the store policies regarding payment, returns and exchanges.

Cross-trained and provided back up for the other customer service representative when needed.

Computed accurate sales prices for purchase transaction.

Worked as a team member performing cashier duties, product assistance and cleaning.

Educations:

CUNY, Borough of Manhattan Community College New York, NY

Associate in Business Management. [December 2019]

Year Up New York New York, NY [Graduation February 2020]

Accruing 200+ hours of hands-on training in business management as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship

Project Management team work.

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