Customer Service Front Desk
Resume:
Candice Kinnard
**** **** *** ******, ** *****
**.***********@*****.***
EDUCATION
Master of Public Administration
December 2019
Belhaven University
Jackson, MS
Bachelor of Science in Speech
May 2015
Jackson State University
Jackson, MS
May 2011-May 2015
PROFESSIONAL EXPERIENCE
Acura of Jackson
Assistant Accountant
06/2018-03/2020
Maintained A/R records
Prepared statements, bills, and invoices
Input invoice statements for parts and service department
Coded new car invoice statements
Balanced all incoming and outgoing transactions each month
Reconciled expenses to the general ledger
Receptionist
Ridgeland, MS
03/2017-03/2020
Served as central point of contact for all incoming calls
Greeted customers and respond to telephone and in-person request for information
Dispersed incoming messages to correct recipients throughout the office
Maintained the front desk and reception area in an organized manner
Checked new and pre-owned vehicles into the Keyper System
Balanced various schedules and meetings throughout the day
Customer Service Insurance Agent Representative, Madison, MS
10/2016-03/2017
Conduent
Communicated information on policyholder’s benefits and coverage plans
Verified policyholders’ insurance information
Input call data into the company’s database for follow-up
Handled inbound customer complaints by identifying policyholder’s needs and researching solutions
SKILLS AND KNOWLEDGE
Leadership Training and Development
Experience with Microsoft Office- Word, PowerPoint, & Excel
65 WPM Typist
Accounts Receivable
Billing & Collections
Excellent Communication skills with a focus on customer service
Great Interpersonal Skills
Hard Work and Dedication Award from Lambda Pi Eta: Mu Xi Chapter at Jackson State University 2015
Dean’s List Scholar 2011-2015
Member of Zeta Phi Beta Sorority, INC 2013
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