Manager Sales

Michael C. Santana

404-***-****

*********@*****.***

LinkedIn - https://www.linkedin.com/in/michaelsantana1/ OBJECTIVE: To obtain a position utilizing my years of management experience and organizational knowledge. WORK EXPERIENCE:

March 2015 - Manager of Scheduling

April 2019 Test and Balance Corporation Roswell, GA Coordinate, manage, and schedule multiple projects nationwide. Manage technicians to perform work and ensure accurate and timely completion. Liaison with customers for projects and provide updates and project management. Extensive use of spreadsheets, e-mail, filing systems, travel reservations, and other record keeping.

March 2013 - National Director Legal Technology

March 2015 IST Management Services LLC Atlanta, GA Develop and implement new company offering Litigation Support and e-Discovery services. Oversee, develop, and project management of several new software packages for national release as new company offerings. Manage the development of e-Discovery sales training program. Assist with e-Discovery and Litigation Support sales and presentations. Prepare marketing materials, proposals, proforma, training materials, guides, and training. Account support of e- Discovery and Litigation Support services.

March 2000 - Firm Litigation Support Manager

March 2013 Sutherland Asbill & Brennan LLC Atlanta, GA Manage Litigation Support for the entire firm with services that range from databases to trial services. Responsible for developing a departmental plan based on the firm goals providing for the future growth of the Litigation Support Department. Assist with firm presentations for new and existing clients, marketing new services, and attorney consultations for data collection and processing. Responsible for developing departmental budget and reporting annually on revenue generated by the LSD. Oversee all forensic and data collections. Meet and qualify third party vendors to ensure that they are following Sutherland’s best practices, adhering to quality standards, and our price structure. Coordinate trial support for the firm including, travel to location for set up and break down, equipment, remote location, trial presentations, attorney support, and software. Develop policies and procedures for the LSD and consult with firm attorneys concerning firm policies for discovery. Manage several firm wide implementations, and assisted on several others. I am the primary liaison between Litigation practice group and Technology Services. Also managed the firm help desk with over 1000 end users, testing software, and training. Member of the Technical Support management I am responsible for resolving software and hardware issues. Training users on how to perform tasks using the firm supported software. Working on special projects like VBA forms, firm wide software and hardware implementations, training, and templates. STRENGTHS: Customer Service Experience: Interpersonal Communications Skills; Follow-up Skills; Accounting; Computer Information Processing; Extensive Leadership, Management and Organizational Training; Sales Strategies; Training Employees; Creative Thinking; Problem Solving; Continual working relationship with client’s company Executives; Extensive use of Multiple Software Packages.

EDUCATION Clayton State College, Morrow, Georgia

Major: General Studies

DeVry Institute of Technology, Atlanta, Georgia

Major: Computer Information Systems

REFERENCES: Available upon request