Network Engineer

Dillon Dues

*** ****** ******, ********, ** ***** • 228-***-**** •******.****@*****.***

IT SUPPORT PROFESSIONAL

Network Administrator with seven years of experience in monitoring critical network elements and engaging in proactive network systems. Installed, configured and maintained complex networks including VoIP deployments. Proven experience while serving as a team leader of an operations team in a tactical communications environment. Ability to take the initiative without directive and complete a task on my own or within a team environment.

Current U.S. Government Secret Security Clearance TECHNOLOGY SUMMARY

Systems: Windows 7/8/10, DNS and DHCP; Network: Physical and Logical Security; Network Standards and Protocols, IPS/IDS: Intrusion Prevention System and Intrusion Detection System Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors;

Software: Configuring Cisco Routers/Switches, Active Directory KEY SKILLS

• Install and configure computer hardware, software, systems, networks, printers and scanners

• Ability to stick to deadlines, prioritize and display problem-solving skills

• Experience in employing Satellite Communication Systems to include STTs, GATR, and TCN/CPN

• Experience in configuring Cisco Devices

• Implement wireless networks, and various topologies EDUCATION

Western Governors University Graduation: February 2021 Bachelor in Cybersecurity and Information Assuarance MyComputerCareerOnline Graduated: February 2020

Information Technology Systems and Services

MyComputerCareer Graduated: August 2019

Information Technology Systems Administrator Program Certifications Earned:

MTA Security Fundamentals MTA Server Fundamentals

MTA Mobility MTA Networking

Linux Essentials CompTIA A+

CompTIA SEC+ CompTIA SERVER+

CompTIA NET+ CompTIA CySA+

CCNA Routing and Switching Certified Ethical Hacker (In-Progress) EXPERIENCE

Spathe Systems: Fort Bragg-USASOC G6 08/2019 - Current Network Administrator

• Perform related planning; installation; configuration; operations and maintenance; documentation; network coordination and engineering activities related to network services.

• Provide coordination with the customer's network engineers to ensure installed/LCR equipment has been documented within the network monitoring system; Network Configuration Manager (NCM) and Access Control System (ACS).

• Work cohesively with team to complete all EOL replacements for Layer 2 Devices.

• Diagnose and resolve all network related issues stemming from upgraded devices. Insight Global: Cisco Systems, Inc. 03/2018 – 08/2019 NOC Engineer: Team Leader

• Manage changes, upgrades improvements and integrations while verifying data integrity and accuracy to include site diagrams, SOPs, or generating shift reports.

• Assist in monitoring critical network elements and engaging in proactive network systems troubleshooting by using service tools: Solarwinds, Splunk, and SecureCRT.

• Trained and mentor new employees to ensure their success in the team he/she are assigned to.

• Served as liaison between various support groups during system outages and worked with third party vendors or service providers to remediate outage issues. Intellicom 07/2017 – 02/2018

Telecommunications Technician

• Established voice and data networks by running, pulling, terminating, and splicing cables.

• Assisted in installing telecommunications equipment to include: routers/ switches/ multiplexors and cable trays.

• Performed jack installation, cross-connections, patch panel, measures, cuts and install wire and cable service work.

• Documented instances of software and hardware failure, repair, installation, and removal, and other work requests.

U.S. Army 05/2012 – 05/2017

25S: Satellite Communications Operator and Maintainer

• Succeeded in providing and maintaining secure VoIP and Data communications between rapidly changing tactical environments.

• Created user guides for various systems to include STT and GATR; as well as, train new personnel in most efficient and correct utilization of tactical equipment.

• User support for email, video conferencing, and share drive mapping by utilizing Microsoft Server 2008.

• Identified complex problems and reviewed information to develop and evaluate options and implement solutions

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