Customer Service Developer
Resume:
Vicky Tilwani
Tech. Business Analyst
adchh7@r.postjobfree.com
Pune, Maharashtra, India
A highly customer-centric approach to Analysis & Consulting for business solutions. /in/vicky-tilwani-064a7525 Keen to implement best practices to marry IT solutions with business needs. Proven ability in executing Projects from Initial to Go-Live Phase in a start-up environment. WORK EXPERIENCE
ServiceStack Technologies, Pune
Aug 2016- Current (3.5+ years)
Business Analyst
- Approaching solutions for business use cases
- Process consultation & designing (ITIL, CMDB)
- Technical guidance to Developers
- SCRUM lead
- Preparing Technical Specification Documents
- Custom Reporting and Analytics
- Implementing ServiceNow solutions for DC Operations, Banking, Manufacturing & Service Management verticals ServiceNow Developer
- Developing business logics via Client and Server Scripts
- Analysing highly customized upgrades
- CMDB building
- Service Catalog & Portal Development
- Integrations using SOAP and REST
- Adhering SN best dev practices
IBM, Bangalore
July 2015- July 2016 (1 year)
iOS Development
- Developing mobile applications on iOS platform
- Ensuring quality and performance of application
- Resolving application bottlenecks
- Fixing application bugs before final release
- Publishing application on App Store
EDUCATION
Diploma in Business Management
Symbiosis International University
April 2015
April 2015 B. Tech in Computer Science
Symbiosis Institute of Technology
KEY SKILLS
Project
Management
Business
Analysis
Development
& Technical Lead
&
CERTIFICATIONS
ServiceNow Certified System Admin (CSA)
ServiceNow CIS – ITSM
ServiceNow Platform Accreditations
SERVICENOW EXPERTISE
IT SERVICE MANAGEMENT
IT OPERATION MANAGEMENT
PROJECT PORTFOLIO SUITE
CUSTOMER SERVICE MANAGEMENT
SN PLATFORM KNOWLEDGE
Project & Scrum Management
- Using SN PPM capabilities to track all (20+) projects
- Customizing features to utilize resources better
- Custom SCRUM Portal for better executions
- Integration PPM with ITSM to optimize process
INTRIGUES
Technical Pre – Sales Activities
Custom POCs and Projects
Bridging Gap between Stakeholders and Dev teams
Micro Solutioning for Major use cases
Cloud SaaS Solutions
Exploring business verticals
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