Scrum master

Ada Chukwuemeka 346-***-****

**** * **** *** ****, Houston, Tx, 77056. ****************@*****.***

Scrum Master

Seasoned scrum master with a proven record of driving project success in the IT industry. I excel in serving Agile teams, Project Planning, minimizing scope change, and controlling project performance. My commitment to work combined with a servant-leader approach enables me to build cohesive teams that deliver value.

Core Competencies- Safe Agilist SDLC XP Product management Risk management Jira Scrum Kanban SQL Business Analysis Cost Analysis VMware Product Development Project management change management Project planning Access Excel Office MS Dynamics PowerPoint MS Visio MS SharePoint Microsoft office windows Linux Excel PowerPoint Active directory Blockchain.

Professional Experience

Limelight Health Houston Texas 09/17-Current

Scrum Master

Facilitate all scrum ceremonies- Sprint planning, backlog grooming, daily standup, sprint retrospectives, Story Grooming, and Release Planning.

Updated Agile tracking systems to provide transparency on product and sprint

backlogs.

Tracked & Reported daily progress and program status to management.

Utilized toolset like Jira for tracking events.

Use key Scrum metrics (burndown, velocity) to help deliver committed work

Worked closely with the Product owner to help refine PB by writing user stories with “INVEST” in mind.

Communicate with the process Consultants regarding the scope for Continuous Service Improvement and resolution of any impediments that are hindering the progress.

Removed impediments to team progress whether internal to the team or organizational in nature, When necessary, escalates impediments to facilitate rapid resolution.

Supported and educated product owners, especially with respect to refining and managing the product backlog and decision making.

Strong Understanding of Backlog aging and tracking. Burn down metrics, velocity and capacity planning.

Participated in the "Scrum of Scrums" meeting to discuss potential issues concerning multiple process areas.

Ensured effective communication within and across teams.

Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings.

Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.

Develop good working relationships with stakeholders at all levels to build consensus

Responsible for communicating and supporting Change Management Process.

Coaches the development team and stakeholders on how to use Agile/Scrum practices

Excellent team facilitation and Conflict resolution skills including arbitration, negotiation, reasoned discussion or escalation.

Efficient Verbal and Written communication, including the ability to effectively interact with all levels of management in an organization.

Strong knowledge of good software development practices.

East Regional medical center Houston Texas

Jr Business Analyst 11/15-9/17

Formulated and implemented hospital strategic changes for increasing business productivity.

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Manage the day to day project deliverables, including the business requirements, technical specifications and rollout plan needed to bring added value to a growing dynamic organization.

Conducted weekly sprint planning meeting with the Team to review user story, assign story points and assign cards to a respective sprint. Documented meeting minutes.

Good understanding on existing business processes, business system analysis and design, converting requirements into functional specifications.

Worked with users and stakeholders to analyze and validate requirements

Conducting meetings and presentations to share ideas and findings.

Communicated insights and plans to cross-functional team members and management.

Performing requirements analysis.

Documenting and communicating the results of the efforts.

Projects were delivered using Agile methodology, by developing a priority list to fully take advantage of its ability to engage customers and partners organically.

Ensured all hospital activities are completed in accordance with project plan and time frame.

Work directly with clients, project and/or business leaders to clearly identify and document business requirements.

Staying up to date on the latest process and IT advancements to automate and modernize systems.

Working closely with clients, technicians, and managerial staff

Developed and enforced code of conduct, ethics and compliance with all policies and procedures.

Executed and validated test cases

Perform other duties as assigned to fulfill responsibilities.

Zakhem Global Engineering and construction. Lagos Nigeria 09/2013- 10/2015

IT Support Specialist

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues

Monitors, Log Incident Ticket and problem request Accurately.

Use ticketing system to track, record, and document the resolution.

Support users across multiple locations using remote assistance software and a variety of communication tools.

Active Directory administration including user creation/deletion

Managed and collaborated with team members to ensure the business goals and service level agreements were met.

Conducted Change Management Process and Remedy tool Training to improve employee user experience by re-designing presentation material for both on-line and classroom training.

Managed OS Upgrades and modifications. Became familiar with custom OS build, i.e. Windows and Linux.

Provide IT support at multiple off-site conferences and meetings throughout the year

Trained team members on new Technology and operating procedures.

Continually seek out ways to enhance my Technical Specialism within the operations support group.

EDUCATION / CERTIFICATIONS

Professional Scrum Master (PSM 1)

Certified scrum master

Certified AWS Cloud practitioner

BSC International Business Relations 2010-2014

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