System Administrator Engineer

Star L. Taylor

Cell: 214-***-**** **** Bay Oaks Drive, Arlington, TX 76012 email: **************@*****.***

Objectives

IT Professional with many years proven experience is seeking a career opportunity to fully utilize my training and skills in the iSeries and Disaster Recovery environment, while making a significant contribution to the success of the company.

Over 20 years of experience supporting various aspects of the iSeries platform such as system administration, access management, and security.

Extensive experience supporting a top tier disaster recovery application (MIMIX) with a significant global client base.

Proven ability to work across business and technology teams, triage production issues, perform root cause analysis, and implement appropriate course(s) of action.

Successful and dependable performance in high-pressure situations, handling issues with a sense of urgency and assurance that deadlines will be met.

Skills

Change Management

IBM iSeries

AS400 Query, SQL

System Administration

MIMIX Application Support

Office 365

Process Development

Ticketing Applications

Data Center Migration

Disaster Recovery

Maximo, CRM

PowerPoint, Visio

Authority Broker

Enforcive

SharePoint, Discovery

Professional Experience

Senior Support Engineer

Syncsort/ Pearl River, NY/ June 2018 - Present

MIMIX application support. Resolve complex replication issues involving switches, migrations, installations, product upgrades, and object synchronization remotely over the telephone and via email.

Remain calm, focused, and empathetic with distraught customers in highly stressful situations such as a production system down all the while working on a solution.

Collaborate and interface heavily with development staff needing to test/fix customer application issues.

Compose internal and external knowledge base documents.

Ongoing training and honing of skills.

Senior iSeries Security Analyst

AIG/Fort Worth, TX/ Mar 2015 – June 2018

Analyze violation reports generated for each system and take appropriate action to ensure profiles and system settings are in compliance.

Determine applicable new or existing user profile access on each applicable iSeries systems based on information provided by management.

Perform annual access management compliance audits on each iSeries.

Assist with creating, implementing, maintaining and enforcing security standards, policy, procedures, documentation and guidelines.

Security software upgrades.

iSeries System Administrator

Forward Air/ Irving, TX/ May 2014 – Mar 2015

System administrator supporting five Power 550 LPARS. Monitor, triage, troubleshoot, root cause analysis, security, change management, and PTF management.

Maintain MIMIX disaster recovery environments including periodic switches.

Issue elevated user profile access via Authority Broker application.

Manage and perform hardware and software maintenance.

iSeries System Administrator

Fleetpride/ Las Colinas/Irving, TX/ Apr 2013 – May 2014

Function as the sole system administrator supporting six Power6 570 LPARS. Monitor, triage, troubleshoot, root cause analysis, change management, and PTF management.

Led data center migration from Houston, TX to a co-lo in Carrollton, TX.

Implement new regular backup and tape management strategies utilizing BRMS.

Maintain MIMIX disaster recovery environments including periodic switches.

Identify weaknesses and develop security strategy, general controls, and security best practices.

Manage and perform hardware and software maintenance. Research and test new software.

Sr. Information Security Analyst

CVS Caremark/ Irving, TX/ Nov 2012 – Apr 2013

Manage user access management needs in a large and dynamic iSeries environment.

Adhere to all Regulatory, Compliance, Industry Standards & Security best practices including but not limited to ISO. COBIT, Sarbanes Oxley (SOX), SAS70, PCI DSS and HIPAA.

iSeries Server Engineer; Officer

Bank of America/ Fort Worth, TX/ June 2005 – Aug 2012

Maintain MIMIX, OMS400, and ODS400 disaster recovery environments including periodic switches.

System Administration Support for 90+ iSeries 595, Power 6, Power 7 servers operating v5r45, v6r1 OS including upgrades and PTF maintenance in a 24x7 environment.

Lead a six-person internal engagement team as a single point of contact for work requests, inquiries, problem resolution, project coordination, requirements gathering, triaging high severity issues, and perform root cause analysis. Provided ongoing training, support, and coordination of high severity issues and daily activities.

Successfully performed data center migration of 70+ iSeries systems from Countrywide to Bank of America data centers located in multiple states.

As a member of the Change Management Team, determined if proposed changes have a conflict or negative system or customer impact and approved or denied those changes based upon risk factors.

Liaison and go-to person between the line of business, development, and technical teams. Collaborating and coordinating small, medium, and large projects.

Produced monthly metrics reporting including dashboards, trends, projects, system performance and incidents.

Education and Professional Development

2014-15 Certified Associate Project Management (CAPM) Certificate

2012 SQL Programming, Tarrant County College

2012 HMC and BRMS Advanced Training

2010-2011 Various Leadership Training classes

2010 Vision Solutions MIMIX and OMS ODS Advanced Support

2009 IBM I Systems Administrator Certificate

2008 Visions OMS400 Advanced Support Training

2007 IBM Advanced iSeries Operations

2004 Economics and Business, Tarrant County College

1990-92 Computer Science, Kilgore College, Kilgore, Texas

Contact this candidate