Store Manager Customer Service

Sandra Simpson

Astoria, NY

I am seeking an opportunity in a fast paced environment where helping people with their health needs is the top priority, with a growing organization to make a positive impact on revenues, and experience long term career growth.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Surgical Coordinator

RMA of NY - Manhattan, NY

January 2020 to Present

Answered phones and greeted customers. Directed calls to the appropriate designations, provide efficient, accurate and confidential management of documents for the health care. Insurance verification and benefit specialist.

Successful leader, equally effective as member of a team, highly organized able to multi-task and accomplish multiple objectives.

Professional demeanor and attentive to detail.Schedule and coordinate all surgical procedures. Process all requests, whether it is with and insurance company, other facilities, or a legal or governmental requester, with the same standard of excellence.

Provide records to hospital staff for auditing and chart reviews, also pull records for the billing office and for the coders in the HIM office.

Intake Specialist

Yale University - School of Medicine - New Haven, CT April 2016 to Present

Insurance verification, referral verification, scheduling and triage of new intake of cancer patients. Answer phone calls, direct phone calls to appropriate location and person. Surgical Coordinator

Yale University, Smilow Cancer Hospital - New Haven, CT August 2016 to January 2020

Schedule and coordinate all surgical procedures from Head & Neck disease team at Smilow Cancer Hospital. Insurance verification, answer phones, direct calls to appropriate areas. Surgical administrator for Head and Neck Oncology for Yale New Haven Hospital. Cash Manager

Duke University Medical Center, Psychiatry & Behavioral Science - Durham, NC September 2013 to April 2016

09/2015 to present

Maintain compliance with audit guidelines per PRMO. Verify employee cash bags for any overages or shortages. Reconcile employee end of the day deposits, as well as daily bank deposits. Attend to any batch corrections, as needed.

Patient Service Associate

Duke University and Duke University Health System - Durham, NC April 2013 to April 2016

04/2015 to present

Answered phones and greeted customers. Directed calls to the appropriate designations, provide efficient, accurate and confidential management of documents for the health care. Insurance verification and benefit specialist.

Successful leader, equally effective as member of a team, highly organized able to multi-task and accomplish multiple objectives.

Professional demeanor and attentive to detail.

Income Tax Processor/weekend manager

Liberty Tax Service - Roxboro, NC

November 2013 to April 2015

Provide efficient, accurate and confidential management of documents for income tax customers as well as the IRS both federal and state divisions.

Answer phones, greet customers. Direct calls to appropriate designations, provide customer service advice over the phones.

Train new income tax preparers; provide weekend management of the tax office, process all income tax returns for the state and federal divisions of the IRS, provide necessary paperwork to clients for bills that are owed to the local, state, and federal IRS. Appointment Coordinator

Duke University and Duke University Health System - Durham, NC June 2013 to April 2015

Answered phones and greeted customers. Directed calls to the appropriate designations, provide efficient, accurate and confidential management of documents for the health care. Insurance verification and benefit specialist.

Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail.

Release of Information Specialist

ScanSTAT Technologies Person Memorial Hospital

November 2011 to November 2013

Answered phones and greeted customers. Directed calls to the appropriate designations Provide efficient, accurate and confidential management of documents for the health care and requester industry.

Expert on-site HIPAA certified medical records specialist to process requests, with little or no turnaround time.

Process all requests, whether it is with and insurance company, other facilities, or a legal or governmental requester, with the same standard of excellence. Provide records to hospital staff for auditing and chart reviews, also pull records for the billing office and for the coders in the HIM office.

Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail.

Laboratory Supervisor/Clinical Instructor for PCC

North State Medical, Internal Medicine - Roxboro, NC August 2008 to October 2011

Performed vitals, drew blood, performed EKG's, various lab tests, and injections Efficient filing, charting, and documenting

Assisted doctor with examinations and procedures

Billing and coding via the computer's internet, created referrals, appointment scheduling, took incoming calls and messages while running front desk Receptionist/Phlebotomist II

Person Memorial Hospital - Roxboro, NC

December 2004 to August 2008

Answered phones and greeted customers. Directed calls to the appropriate designations Sorted and forwarded mail and performed various errands for the doctors and nurses Assisted with infants and toddlers in the lobby.

Performed vitals, drew blood, performed EKG's, various lab tests, and injections Efficient filing, charting, and documenting

Assisted doctor with examinations and procedures

Billing and coding via the computer's internet, created referrals, appointment scheduling, took incoming calls and messages while running front desk Assistant Store Manager

Papa John's - Roxboro, NC

December 2004 to July 2007

• Asst the store manager with scheduling of employees, Night time manager, Inventory done nightly. Made bank drops nightly, Training of new employees, retraining of currently employees. Hire and fire employees when necessary.

• Involved in community awareness as a company. In charge of community clubs and county fairs as a company.

• Supervisor to a crew of 15, monitored and ordered all supplies, completed all job performances, processed time card for payroll. Maintained and achieved all sales goals for the day. Store Manager

Jersey Mike's Subs - Roxboro, NC

June 1998 to January 2003

Store manager, Make bank deposits, post schedule, training of new and retrain current employees. Loss prevention. Inventory nightly. Night closing

• Provided store management and scheduling

• Responsible for budget management

• Achieved sales goals

• Handled customer inquiries and complaints

• Trained, developed, and managed store employees

• Completed performance reviews

• Developed a productive team environment

• Regularly supervised a crew of 10

• Monitored and ordered supplies

• Processed team members time cards

Education

Bachelor's in Information Technology

Rasmussen College

January 2012

Piedmont Community College Roxboro - Roxboro, NC

2003

Certified Nursing Assistant

American Red Cross/Piedmont Community College

2001

Skills

• Microsoft (10+ years)

Certifications/Licenses

CPR certified

January 2017

Phelebotomy

May 2022

RHIT

June 2017

Assessments

Receptionist — Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ e973ba1859bce957ff068f4fe79c3b11eed53dc074545cb7

Personality: Hard-Working — Proficient

July 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: https://share.indeedassessments.com/ share_to_profile/2e14edb6ea64bede95e0fe6105e3fdfc

Surgical Coordinator — Highly Proficient

August 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/ share_to_profile/290e8041309cc1db3a758970032d5bfeeed53dc074545cb7 Retail Customer Service — Proficient

October 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: https://share.indeedassessments.com/ share_to_profile/50f40e05ee4210547131391a84ccbb19eed53dc074545cb7 Scheduling — Proficient

November 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/0587f3c72ff8bb7f99288e1cbf1ef573eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/9f2ba2635c9699705b935a9769c31706eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b3fcf468400cb22e79a809e19f2ca968eed53dc074545cb7

Customer Service — Proficient

December 2019

Identifying and resolving common customer issues.

Full results: https://share.indeedassessments.com/ share_to_profile/7cb15b73dc4360a9f65353b4a5bf1983eed53dc074545cb7 Receptionist — Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/892e02282b60d5c41611a2605d6e4588eed53dc074545cb7 Electronic Medical Records: Best Practices — Highly Proficient December 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/ share_to_profile/08602ab60fd131b2c94d307b918bd213eed53dc074545cb7 General Management Skills — Proficient

December 2019

Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.

Full results: https://share.indeedassessments.com/ share_to_profile/1d403c115148bd5775714192ba6e6bd8eed53dc074545cb7 Medical Receptionist Skills — Proficient

December 2019

Managing physician schedules and maintaining accurate patient records. Full results: https://share.indeedassessments.com/ share_to_profile/9da35d0f90828eba37bfb5b74b76bea0eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS PROFILE

Excellent people skills and thrives on helping to solve problems Superb communication skills, verbal and written

Strong attention to detail and proficient at running and handling office equipment Good filing, charting, documenting and organizational skills, along with other office requirements CPR and First Aid certified, experienced in the ability to assist residents and clients with activities of daily living

Experienced in blood drawing, performing lab tests, EKG's, assisting nurses and doctors, taking vitals, and giving injections

Efficient in billing and coding, and excellent computer skills. Strong communication, interaction and relationship-building skills acquired through experience as a health care worker and through customer-service positions, volunteer work, and coaching activities. Epic training, 20 years customer service skills, 20 years working with the public Internal Revenue Service for 2 years, Both Federal and State IRS training

Contact this candidate