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Customer Service Medical

Location:
Durham, NC
Posted:
March 27, 2020

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Resume:

KELSEY ADAMS

Chapel Hill NC · (***)- ***-****

adchec@r.postjobfree.com

Reliable professional seeking an opportunity to utilize my relationship building and pre-medical education to expand client sales, territory expansion, and account development. Offer the ability to work under tight deadlines, handle multiple detailed tasks, work efficiently in a culturally and educationally diverse environment while being attentive to details and follow through. Excellent verbal & written communication skills, noted motivator & leader, with equal ability to work independently or as a team player.

EXPERIENCE

SEPTEMBER 2018-CURRENT

CREW MEMBER, trader joe’s

Ensure consumer satisfaction daily through extended customer assistance. Work independently or as a team member performing cashier duties, stocking, and product assistance. Educate customers to expand their interest and upsell products while remaining professional and courteous. Perform team lead duties which include overseeing crew members and staff training. Balance the needs of multiple customers simultaneously in a fast-paced retail environment.

Awarded Employee Bonus which is given to two team members in staff of 100 after working for the company for only four months.

NOVEMBER 2017 – JULY 2018

LOWES TO GO SHOPPER/BEER DEN/CASHIER, lowes foods, NC

Efficiently shopped for guests’ personal orders in a fast- paced manner. Fostered relationships with guests to better understand their needs and personal preferences by having positive and genuine interactions. Received Employee of the Month twice.

MAY 2015-JULY 2015

CLEVELAND CLINIC SUMMER INTERNSHIP PROGRAM, CLEVELAND, OH

Gained knowledge, understanding, and hands on experience in multiple facets of the medical arena to include ENT, Optometry, Urology, Cardiac, Gastroenterology, and Pediatrics. Responsible for clinical notes, observed operatory surgeries, and compiled weekly case studies.

MAY 2010 – SEPTEMBER 2013

HEAD LIFEGUARD, hastings Water works, Oh

Head Lifeguard for Homeowner Associations throughout the city of Avon Lake and nearby suburbs. Maintained surveillance of patrons at assigned facility. Managed, trained and oriented lifeguards. Ensured cleanliness, inspected and maintained overall pool safety and working conditions within the facilities. Compiled weekly reports on work performance, fielded concerns and complaints from guests, and acted as liaison to corporate. Awarded Lifeguard of the Month twice.

EDUCATION

AUGUST 2019

BACHELOR OF BIOLOGICAL SCIENCES, Ohio university

Focused on biology and chemistry studies with emphasis on biological courses of molecular, cellular and developmental along with microbes and multiple microbiology labs. Excelled in chemistry and physics lectures and labs.

JUNE 2013

AVON LAKE HIGH SCHOOL

Enrolled in Honors Biology, English and Math freshmen and sophomore year. Junior and Senior year enrolled in college credits for Biology, English and Psychology courses at local college. Member of the Robotics Club, Volleyball, and Cross Country Team.

SKILLS

Excellent customer service skills

Attentive to detail, perceptive and well organized

Ability to multi-task, excellent follow-through and ability to see the big picture

Dedicated team player and natural leader

Professional and personable

Exceptional written and verbal communication skills

Positive attitude

Self-motivated

Quick learner

ACTIVITIES

Certified in CPR and First Aid training. Participated in Habitat for Humanity Club. Volunteered and traveled to El Salvador with Eyecare International to provide vision care for the underserved population. Participated in several mission trips to impoverished areas within the U.S. Secretary of the Archery Club. Was active member of the Pre-Med Biology Club at Ohio University.



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