Business Analyst

Douglas Krenz

**** **. ****** **.

Philadelphia, PA 19130

610-***-**** – *******@*****.***

EDUCATION

Pennsylvania State University University Park, PA

Bachelor of Science in Information Science & Technology Graduated: May 2011

Cornell University

Certificate in Project Leadership & Management Graduated: December 2017

PROFESSIONAL EXPERIENCE

Techwave – a consulting company Princeton, NJ

Business Analyst/Project Manager September 2019 – March 2020

Worked on a confidential new venture within a large industry leading company focusing on altering the supply chain.

Gathered, documented, and managed requirements in the form of user stories for multiple work streams.

Worked closely with subject matter experts to created detailed process flows for the new venture.

Identified and created action plans for gaps within work streams.

Identified and created action plans for integration points between work streams.

Freelance

Project Manager June 2019 – August 2019

Managed system upgrade, standardization, and implementation projects across multiple sites for the same client.

Clarivate Analytics/Techwave – an intellectual property and science company Philadelphia, PA

Project Manager October 2018 – June 2019

Managed the standardization of the vendor form, security questionnaire, and customer inquiry process completion process.

Gathered and reported on key data pertaining customer requests and the completion of the requests in order to streamline the process.

Created and tested documentation including standard operating procedures and a knowledge base for the systematic completion of vendor forms, security and product questionnaires, and other customer inquiries.

Implemented and trained the offshore team on the standard operating procedures and knowledge base.

Axies LLC – a consulting company Philadelphia, PA

Project Manager December 2016 – June 2018

Managed process improvement projects including but not limited to the creation of dashboards and client portals.

Worked directly with multiple clients to assess project scope. Including: eliciting and documenting business requirements, project scheduling, and projected impact.

Worked in tandem with clients and team throughout the planning, execution, implementation, and closing of projects.

RPM Direct LLC- a direct marketing firm Lambertville, NJ

Business Analyst/Project Manager September 2013 – July 2016

Aided in the training and implementation of process improvement projects.

Worked with clients gathering and documenting campaign requirements, which were used to edit and manage campaign spec documents, as well as reviewing campaign results.

Worked with the development team to relay and execute direct marketing campaign requirements accurately and on schedule.

Supported the development team as needed to ensure deliverables were output to the client on time.

Aided in the creation and management of the monthly campaign schedule consisting of 30-40 campaigns per month using JIRA.

Acted as product owner during process improvement projects, including the creation of a system wide dashboard and specific process driven dashboards by creating user stories, product backlogs, and project enhancement requests.

DaVita Healthcare Partners INC - a healthcare company Malvern, PA

Data Analyst August 2011 – August 2013

Managed, documented, and distributed the task queue for the Clinical Applications Resolution team.

Ran daily reports to highlight the priorities including trending problems and aging tasks.

Used SQL skills to maintain and resolve issues with the databases through which the clinical applications ran.

Worked directly with clients to implement issue resolution.

SKILLS AND COMPETENCIES

Agile, JIRA, Confluence, Draw.io/Visio, Microsoft Suite, Documentation, Requirements gathering, Salesforce, Sharepoint, Loopio

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