Data Analyst Customer Service

Maleeha Ahmad

*************@*****.*** • 470-***-**** • Atlanta, GA

EDUCATION

Georgia State University, Atlanta, GA

Associate in Computer science (2019)

Bachelor’s in Biology from College of Arts and Sciences

CERTIFICATIONS

JavaScript Fundamentals by Google I

Complete SQL Boot camp by Udemy

CORE COMPETENCIES

Process improvement

JAVA, CSS, HTML

Microsoft Office (Advance Excel, Word,)

Problem solving skills

Data Processing

Customer service

Data Structure

Discrete math

Analyzing Results

Object Oriented Programming

Problem Identification

SQL

Data Analysis

Strong collaboration and communication skills

WORK EXPERIENCE

Bunzl Distribution (Memphis, TN) 02/2017/- 02/2018

Purchasing Associate

•Developed and maintain product database using the Sage software, including descriptions, specifications, packaging, regulatory labeling and bar coding of products.

•Developed detailed spread sheets to identify trends and develop forecasts, consolidate and analyze monthly results and budgets.

•Conducted periodic analysis to prepare costing spreadsheets of progressive shipments and maintain purchase journal for accounting.

•Pursued long term partnership relationships with 50+vendors and developed volume generating promotions that effectively impacted the business.

•Assisted in tracking, monitoring and submitting information of ISF (10+2) to U.S customs for all in bound ocean shipments.

Prepared purchase orders and reviewed quantity and quality of items purchased.

Develop detailed spread sheets to identify trends and consolidate and analyze monthly results and budgets

• Coordinated with vendors to maintain product quality and recommend improvements.

Khalid Hospital (Sargodha, Pakistan) 08/2014-02/2016

Data Analyst

Assisted private gynecologist department expand doctor- patient relationship and to improve services provided by the clinic.

Collected Data composed of patient’s visits, procedures and surgical operations. Applying logical and analytical skills, successfully examined thousands of patient records to predict issues and concerns through patterns that emerge during analysis.

Served as data entry administrator and analytic resource for gynecology department by establishing and maintaining effective ongoing digital medical record system, while maintaining highest standards of data integrity and quality.

Based on data analysis results, created new optimized patient forms with required detail added fields that gave the insight into patients visit trend, their medical facility preference and put in place procedures to improve customer experience.

Demonstrated clinical analytic ability within a health care environment, by implementing new technologies and processes to enhance the performance of the gynecology department.

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