Manager Customer Service

Giorgia Costantino

*** *. ***** **., *****, NY **760

646-***-****- ********************@*****.***

OBJECTIVE

Looking for an opportunity as a Sales Manager and Bilingual Interpreter/Translator position with a reputable firm in which to enhance my career and help the company meet goals. Strong interest in serving as a mediator for business internationally.

EDUCATION

University of Pittsburgh, Bradford, PA

Bachelor of Science Expected Graduation: April 2020

Major: Business Management

Minors: International Business, International Affairs

LANGUAGES

Italian

Native Proficiency

English

Working Proficiency

Spanish

Working Proficiency

German

Limited Working Proficiency

French

Limited Working Proficiency

EXPERIENCE

University of Pittsburgh, Bradford PA 2019-Present

Building Manager

Coordination and management of general building security, safety, maintenance, and welfare of occupants.

Oversee the customer service operations of the establishment to ensure clients are tended in a hospitable manner.

Coordination of room arrangements during preparations for a conference or other major events.

Supervise the activities of janitorial and groundskeeping staff to ensure delivery of proper cleaning and upkeep services.

Oversee the opening and closing of a building to regulate building entrance/exit.

Ravyn & Robyn Food & Wine, Hawley PA 2016-2019

Bartender

Waitress

Pay attention to customers’ needs in order to communicate unique preferences clearly to the cooking staff.

Converse with customers in such a way as to answer questions and meet their needs simply and thoroughly.

High energy and diplomatic comportment, even in the face of interpersonal conflict.

Managing several things at once

Prepare checks that itemize and total meal costs and sales taxes.

Ristorante & Bar La Vela, Ancona (Italy) 2016

Bartender

Waitress

Restock and replenish bar inventory and supplies.

Process customer bills or payments.

Prepare alcohol and non-alcohol drinks for bar and restaurant patrons.

Assess customers’ needs and preferences and make recommendations.

Stay guest focused and nurture an excellent guest experience.

ACTIVITIES AND AWARDS

3.8 GPA 2016-Present

Dean’s List 2017-Present

Phi Theta Kappa Honor Society 2017-Present

National Society of Leadership and Success 2019-Present

International Student Scholarship 2016-Present

OTHER RELEVANT SKILLS AND EXPERIENCE

Computer Programs competence such as Microsoft Office

-Excel

-PowerPoint

Cultural Competence

Comfortable with verbal and written communication

Time management and Multitasking

Interpersonal Skills

Organizational Skills

Conflict Resolution

Leadership

Contact this candidate