System Administrator

ZIYAD ALRASHEED 720-***-**** • *******@*******.*** • https://www.linkedin.com/in/ziyadrashed/

SUMMARY: Computer Science / Information Systems student offering advanced knowledge of programming languages and web development using HTML, Java, and Java Script. Skilled in data collection, analysis and management. Work well under pressure, consistently meeting deadlines and targets while delivering high quality work.

EDUCATION:

Clark Atlanta University - Atlanta, GA May 2018

Bachelor of Science in Computer Information Systems / Minor in Business GPA: 3.33 /4.0

Courses Taken Include: Programming Principle Java1, Programming Principle Java2, Programming Languages & Compilers, Data Structures, Database Systems Discrete Structures, Web Site Design & Development, Rich Internet

Applications, Software Engineering, Introduction to Artificial Intelligence, Introduction to Computer Systems, Introduction to Operating Systems, Introduction to Ecommerce, Web Services & Cloud Computing Systems, Information Security, Information Technology & Computer Applications, Computer Algorithms, Computer Architecture, Introduction to Computer Forensics, Senior Design Project

TECHNOLOGY QUALIFICATIONS:

Systems: Linux, Unix, Windows XP/ME98, IOS

Platforms: Google Cloud Platform, Kaggle, AWS, Zendesk, Microsoft azure, Ninjarrm, SAP, Microsoft active directory, Office 365, G Suite, JumpCloud, Cloud Manager.

Database: Oracle, Relational databases, NoSQL, PhpMyAdmin

Language: SQL, HTML, Java, C, Java Script, PHP, Python, Bash, UML, Net development, Flash and

ActionScript, Commands in Linux, Bash, Node.JS, Assembly language programming (MIPS)

Software: Microsoft Suite, Microsoft flow, Dropbox, Visual Paradigm, MySQL, Workbench, FileZilla, PuTTY.

PROJECTS:

Designed web apps along with its own database using PHP

Created a server and client using socket in Java with encryption and decryption; conducted testing of server and client through Linux

Modeled applications and software systems using UML diagrams

Modeled database using ER and built backend ecommerce application

WORK HISTORY:

Information Technology & Development / QA & Support Engineer November 2019- Present

RESICAP – Atlanta, GA

Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.

Directing system testing and validation procedures.

Directing software programming and documentation development.

Consulting with departments or customers on project status and proposals.

Working with customers or departments on technical issues including software system design and maintenance.

Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.

Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.

Working on technical skills that are required to test and support a web application and mobile application to deliver the tasks in a time and writing teat cases as well as automation code to test cases the application

Working with different sets of test tools in order to find out the defects in the applications and fix the bugs immediately

Following Agile methodology as part of project to attain the goal of project and participated in scrum meetings and sprints to discuss the project status and the deliverables to be met

Involve in the release of the project and worked end customers got to know the experience of end user and helped in improvise the application based on end user input and personal input

Information Technology & Development / System Administrator August 2018- Oct 2019

RESICAP – Atlanta, GA

Assigning user to multiples platforms & technologies

Monitoring the system networks and the user performance through a software detecting

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues

Handling multiples tickets that related to user issue

Ensure the security of IT infrastructure

Delegate users to emails and groups using user lifecycle management

O.I.T.C / Help Desk Support August 2017- May 2018

Clark Atlanta University – Atlanta, GA

Assist all students, faculty and staff with their hardware and software issues

Ensure each machine in every classroom works well and has up to data anti-virus and malware software

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems

ELS/ English As Second Language May-2011 – July 2013

Spring International Language Center – Denver

Studying English through different levels

Tests preparation for TOEFL, IELTS

Customer Support / Technical Support Specialist February 2009 – February 2011

Mobily Telecommunications Company - Saudi Arabia

Accessed documented procedure tools and manuals to provide support on company supplied hardware and equipment

Gathered customer and technology information to determine technical support level; routed calls to appropriate support level as necessary

Accurately processed and documented call transactions using tracking software

Resolved service, pricing and technical problems for customers by asking clear and specific questions

Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues

Planning and Programs Unit / Database Administrator July 2005 – February 2009

Saudi Aramco - Saudi Arabia

Analyzed and recommended database improvements; configured database software

Ensured database ran efficiently by conducting data integrity through SQL server

Monitored database activities using CEP (Complex Event Processing), SAP, EDA (Event Driven Architecture)

ORGANIZATIONS AND COMMUNITY SERVICE:

Clark Atlanta University, Computer Science Club, Member 2015-2018

Clark Atlanta University, Saudi Students Association, Member 2013-2015

Us to Us, Voluntary Work Organization, Member 2014-2015

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