Manager Recruiter

GISSEL PEREZ

**** ** ** ***** ****, Miami, FL ***55 786-***-**** ************@*****.***

Versatile manager proficient in recruiting, hiring, and onboarding employees. Offering a blend of human resources and business development strengths. Extensive background in building rapport at all levels and resolving issues in timely manner. Expert in team leadership, and performance management. Diligent trainer and mentor with exceptional management abilities with a results-driven approach all while developing and engaging with employees.

Full cycle recruiting & Onboarding

Extensive experience in performance management &

staff management

Personable & collaborative

Excellent written and oral communication skills

Self Motivated

Knowledge in training employees to adhere to

company needs

Superb interpersonal skills & establishing

relationships

Procedures implementation & policy adherence

Skilled in employee engagement & retention

Proficient with Workday, Microsoft Office, & ADP

Fluent in English & Spanish

Retail Sales Manager, 02/2017 to Current

T-Mobile US Inc. – Miami, Florida

Recruited, interviewed & screened all applicants based on qualifications and background to meet and exceed rigorous standards.

Oversaw employee onboarding, ensured process flowed seamlessly, corrected problems & increased efficiency to maintain productivity

Reduced workflow inconsistencies by recruiting and hiring capable staff members Coached hiring managers on optimal recruiting strategies Developed, implemented & enhanced employee targets and operational policies to promote productivity & strengthen team performance by 40%

Trained team members in successful strategies to meet operational and company needs Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Retail Sales Manager, 09/2012 to 02/2017

AT&T Mobility – Miami, Florida

Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.

Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

Assigned employees to specific duties to best meet the needs of the company Ensured employees adhered to the policies/procedures of the company P S

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Instructed staff on appropriately handling difficult and complicated scenarios Prepared and presented weekly store meetings for all employees Applied strong leadership talents & problem-solving skills to maintain team efficiency and organize work flows to meet any daily demands

Retail Sales Consultant, 06/2011 to 09/2012

AT&T Mobility – Miami, Florida

Recommended merchandise to customers based on their needs and preferences Greeted customers in a timely fashion while quickly determining their needs Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices

Built relationships with customers to increase likelihood of repeat business General Store Manager, 12/2007 to 06/2011

Radioshack – Miami, Florida

Reported to the district manager regarding all store and staff issues Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service

Scheduled and led weekly store meetings for all employees Organized private mailbox system using mailbox manager software Partnered with sales representatives and managers to coordinate delivery and merchandising schedule Bachelor of Science: Business Administration And Management, Current Florida International University - Miami, FL

Interviewed, hired and trained team of multiple direct reports, increasing department productivity and client acquisition rates.

Volunteered to provide customer service support and training to all electronic performance management users during a performance management cycle.

Earned the AT&T Service Excellence Award for the 1st Quarter in 2013. Certified in all Small Business Programs from AT&T in 2014. Awarded #1 Store in Market for Protection Revenue for the year of 2015. Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

AT&T Leadership Development Program

AT&T Harvard University Management Certified

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