Customer Service Office
Resume:
Administration and customer service specialist with 5 years of experience. I have advanced
knowledge with Data Entry, MS Office Package (Word, Excel and Power Point)., I am organizer, hard worker good communication skills and public relations as well. I am a team worker who supports coworkers across the company. seeking a position that helps me practice my knowledge and improve my experience in Administration and account management.
2019, 09 – Present: Customer service (Call Center) Etisal international, Cairo, Egypt.
Responsibilities:
Receive Customers calls, answer inquiries and solve problems.
Make a complaint and follow up with customers.
Training and orienting new teammates.
Achievements:
I ranked second position in November 2019, fourth in January 2020.
2019, 06 - 2019, 08: Admin (Account Manager)
Social Brand, Cairo, Egypt.
Responsibilities:
Visit potential clients and close deals.
Managing and updating company databases.
Account management (troubleshooting, strategy and planning feedback and complain handling).
Coordinating between customers and technical teams (designers, content editors, …)
Handling administrative and office work.
2018, 04 - 2019, 04: Human Resource Recruiter (trainers’ recruiter) Ainfct [Arabian Institution for Consultancy, training & Performance Development]. Responsibilities:
Screening trainers’ resumes.
Summarizing and extract the subjects which trainers can provide.
Interviewing (Phone interview – Face to face).
*************@*****.***
Matareya - Cairo - Egypt
Adham Mohamed Barakat
2016, 10 - 2019, 04: Admin Assistant
Ainfct [Arabian Institution for Consultancy, training & Performance Development]. Responsibilities:
Office and Administrative
Telephone calls.
Send & Received Mails (Email and other).
Copy and print documents and Archiving.
Save files and documents.
Provide information.
Arranging offices.
Maintenance of office machines and follow-up repair work.
Preparing administrative reports.
Preparing training Programs Reports.
Receiving visitors.
Schedule appointments and prepare meetings.
Organize information and databases.
Supporting some employees and departments (public relations department, Marketing department and Accounting department...).
Financial:
Preparing financial reports.
Writing and preparing financial claims and send it to accounting department and customer. Marketing:
Respond to customer inquiries (via Email).
Make and send financial offers.
Implement their requirements and guide them.
Preparing and delivery of marketing and follow-up reports to the marketing department.
Receive marketing results from marketing department and work on it, responding to client inquires and requirements.
Participate in preparing the training plan every year (Months, fields ...). Communications:
Office communications between managers and other departments. Public relations:
Help Public relations in (implement training programs, supervising helps Participants ….). Achievements:
The number of customers has increased 30% Almost as follows:
− KSA 10%
− Sudan 5%
− UAE 5%
− Kuwait 5%
− Other countries 5%
2015, 10 – 2016, 10: Customer service (Call Center) Etisal international, Cairo, Egypt.
Main Responsibilities:
Receive Customers calls, answer inquiries and solve problems.
Make a complaint and follow up with customers.
Additional role because of my skills:
Train, Support and solve problems faced new teammates. Achievements:
My team achieved Between second and fourth position five times in a row (In addition to many separated times).
Human Resource Strategic Management, April 2018 .
Presentation skills, Dec 2018 .
Motivation & Persuasion skills, Dec 2018.
Basics of information design, Nov, 2016.
Faculty of Archaeology - Cairo University.
− Restoration and Conservation of monuments Department.
− Graduated: 2015.
− Cumulative Grade: Good.
− Project: Scientific study about the problems faced the pyramid of Amenemhat I in Licht, Giza. (rare study).
Presentation skills.
Quick learner
Good in English.
Good Communication skills.
Good Command in Microsoft Office Package.
Adaptable.
Effectiveness in Teamwork.
Contact this candidate