Customer Service Office

PROFESSIONAL

SUMMARY

WORK HISTORY

SC SOPHIA CHAVEZ

*******.**@*****.*** 832-***-****

*** ****** **., *******, ** 77034

I'm a bilingual and energized individual seeking a position where my skills will be fully utilized and assist in a company's continued growth. My previous experience has given me the opportunity to gain useful knowledge in an office, management and industrial field. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Office Manager Sanchez Painting & Remodeling - 05/2018 - 12/2019 Pasadena, TX

Reported on daily office activities to help business owner stay on top of dynamic conditions and make proactive decisions Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records Provide logistical support for programs, meetings, including room reservations, agenda preparation and calendar maintenance Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors

Delivered expert clerical support to owner and employees by efficiently handling wide range of routine and special requirements Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications

Kept accounts and records current by actively pursuing error resolutions and independently correcting problems

Kept reception area clean and neat to give visitors positive first impression

Drafted professional business memos, letters and marketing copy to support business objectives and growth

Corresponded with clients through email, telephone or postal mail Review and balance daily bank deposits and deposit report Maintained records of material flow, compiling and organizing related data

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences Collected payments, issued receipts and updated accounts to reflect new balances

Secretary Juan Rodriguez Law Firm - Houston, TX 08/2019 - 09/2019 Communicated with customers via phone and email to confirm information

Responded to emails and other correspondence to facilitate communication with lawyer

Answered and directed calls using multi-line switchboard Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services

Provided clerical support to various clients and employees by copying, faxing and filing documents

Wrote and proofread error-free letters, memoranda and other business correspondence

Wrote and filed pleadings with various courts on schedule to maximize case success

Strictly adhered to privacy laws to avert possible information breaches and protect client data

Assisted with client interviews

Researched state statutes, decisions, legal articles, codes and documents

Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information Conferred with clients and other involved parties to gather and track case information

Investigated facts and laws to determine causes of action and to prepare cases

Secretary CGO Trucking - Houston, TX 08/2012 - 12/2015 Promptly answered multi-line phone system and greeted callers enthusiastically

Managed the daily/weekly/monthly agenda and arrange new meetings and appointments

Prepared and disseminated correspondence, memos and forms Filed and updated contact information of employees, customers, suppliers and external partners

Supported and facilitated the completion of regular reports Developed and maintained a filing system

Checked frequently the levels of office supplies and place appropriate orders

Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services

Documented expenses and hand in reports

Undertake occasional receptionist duties

Managed inventory, placed orders and handled payment for office supplies

Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements

Responded to emails and other correspondence to facilitate communication and enhance business processes

Communicated with customers via phone and email to confirm deliveries and respond to inquiries

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Apartment Manager Superior Leasing - Houston, TX 10/2008 - 01/2011 Hands-on management of operations and maintenance to preserve and increase the value of residential properties ranging from 50 to 300 units

Reviewed and approved all prospective tenant applications Negotiated, prepared and monitored all legal documents relating to tenant occupancy

Scheduled and supervised inspections and maintenance programs Evaluated, approved and monitored all vendor contracts Reviewed and reconciled accounts payable and receivable Presented monthly management reports including updates on administrative items, financial situation and condition of the property Interviewed, hired, trained and performed manage o Responded to, investigated and resolved all tenant concerns to achieve a high level of customer service

Monitored and ensured compliance with all rules of occupancy Maximized rental income while minimizing expenses through effective planning and control

Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices

Handled disciplinary actions, performance appraisals and terminations of company staff

Analyzed and evaluated monthly and quarterly financial statements Promoted positive company and owner relationships through proactive attention to concerns

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes

Delivered emergency 24-hour on-call service for tenants on building issues

Introduced and monitored effective lease renewal programs to maintain high occupancy rates

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution

Conducted property showings to highlight features, answer questions and redirect concerns to close contracts

Evaluated and recommended changes in rental pricing strategies to remain competitive in market

Firewatcher/Scaffold Helper Modern EPC - Texas 02/2004 - 12/2006 City, TX

Performed fire watch to provide assist workers on the field from EDUCATION

SKILLS

potential fire starters

Supervised workers in a manhole and monitored workers wore proper PPE and followed the time rule

Assisted workers in providing hand tools or other equipment necessary for the job task

Provided assistance to workers when necessary to complete job tasks Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project

Cleaned and properly stored all safetyequipment and supplies at end of each workday and removed trash and debris from work areas Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Waitress Pizza Hut - South Houston, TX 03/1992 - 10/1992 Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation

Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service Updated repeat customers on menu changes and updates to maintain quality service relationships

Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution

Arranged each place setting attractively and verified all items were clean and free from water spots and chips

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly

Checked order accuracy and food quality before delivering to customers

Maintained indoor dining area by removing trash, wiping down tables and restocking napkin dispensers

San Jacinto College District, Pasadena, TX EXPECTED IN 06/2020 Master of Science: Criminal Justice

Baytown Adult Learning Center, Baytown, TX 12/2018 GED:

Leasing, Property

Management, Accounts

Payable and receivable

Report writing

Preparing contracts

Employee timesheet

processing

Customer-service oriented

Data entry

Customer service

Document Filing

Payment post

Office

Receptionist

Attention to detail

Customer and client relations

Deadline driving

Design and planning

Interior and exterior renovation

Fluent in English/Spanish

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