Customer Service Manager

Monica Pauline Lim

Kensington, CA 510-***-**** ****************@*****.***

PROFESSIONAL EXPERIENCE

Zebra Inc. Berkeley, CA 11/2015 – Present

Training and Development Manager

Managed a team of 20, implemented daily duties, motivated team to fulfill weekly goals, and coordinated monthly performance reviews for all staff.

Collect and evaluate all resumes, conduct interviews, developed training program for employees and head of recruiting for both our locations (Berkeley and Walnut Creek).

Construct bi-weekly schedules for staff and handled all reservations for clients to receive services.

Key holder, light bookkeeping, answering high active phone and email requests,

Head of organizing all company events, and approve and file liability forms and billing invoices.

Acknowledge and assist clients with filling out paperwork for services, while providing upmost hospitality to new and regular clients.

Performed weekly inventory check and ordering, maintaining all relationships with vendors. Mount Moriah Berkeley, CA 12/2018 – 5/2019

Teaching Assistant

Build and execute monthly curriculum for all classrooms, supervising about 12 children ranging from 2-3 years of age.

Conducted weekly conferences with parents regarding their child’s progress.

Maintaining cleanliness of facility, and organizing inventory. SKILLS

Leadership

Interpersonal communication

Problem-solving

Organization and planning

Time management

Customer service and hospitality

EDUCATION

Bachelors, Sociology University of California, Berkeley May 2018 Berkeley, CA

VOLUNTEER

Alameda High School Summer Camp Alameda, CA June 2007 – August 2011 Basketball Coach

Educated a summer camp of children 5-13 years of age, on the fundamentals of basketball, and what it is like to work on a team.

Encouraging the youth to learn how to trust and relay on others to all reach the same goal, being successful on the court, and learning how to be an amazing team player off the court.

Demonstrated leadership within staff while achieving weekly goals.

Conducted meetings with parents to discuss their child’s progress.

Mentored the youth in transitioning from middle to high school, by providing the right resources to grow within sports and in their education.

Contact this candidate