Customer Service Data Entry

Charles J. Hauff III **** Mitchell Street, McClellan, CA 95652

P: 916-***-**** Email: ***********@*****.***

Key Skills

● Ability to organize, multi-task, and manage in

a customer service capacity

● Documenting/Record Keeping/Data Entry

● File system Development/Maintenance

● Fire & Hazardous Material Prevention

● Inventory Management and Distribution

● OSHA 30 Certified

● Knowledge in multiple project management

programs to include ViewPoint, PM Web,

Bim360, VEO360, Plangrid, and Sharepoint

● Process Analysis and Improvement

● Experienced in Supervising and training

● Excellent customer service for 10+

years

● Office support (phones, faxing, filing)

● Fluid in SharePoint, Salesforce

● Preparing Subcontract Agreements,

RFI’s, and submittal tracking

● Procore Certified and Sage 300

Proficient

● Conflict resolution

● Proficient in Microsoft Word, Excel,

PowerPoint, Access, Infinity, Diamond,

and Bluebeam.

● 38 words per minute

● Firearms Safety & Explosive Handling

● Experience in office ordering

&conference calls

● Knowledge in GC Pay, and cost codes

Experience

Project Engineer Berger Steel Corporation, CA 09/19 to 03/2020

● Maintained, tracked and managed submittals, RFI’s for over 20 projects ranging from design build, tilt ups, DSA, and LEED certified projects. Each project ranged from 40k to 6 mil.

● Reviewed all Spec books for additional required submittals for all projects and requirements due to each GC. Drafted and submitted all additional submittals with little to no oversight from all Project Managers.

● Designed and managed a digital SharePoint site and several google drive tracking systems to allow multiple people to view updates to all projects with real time data. This tracking design captured everything from SOW items, Submittals, RFI’s, and drawing revision timelines.

● Created an online equipment tracker and coordinated with multiple software companies to establish a barcode scanning and labeling program to track all owned equipment on all jobsites. Continued to manage all job rentals and purchase orders for all projects.

● Worked with multiple manufacturing companies and Vendors to complete all items were completed in SOW to include Galvanize, Joist, Deck, and High Performance Primers.

Project Administrator United Construction Company, CA 02/18 to 09/2019

● Maintain all administrative functions on 2-4 Projects. Full Tilt up and Tennant Improvement. Average project was 700,000 SF and approx. $31 mil

● Data input for new job start up. Establish Project Directory, Setup schedule of values off budget, write and process Project agreement contracts.

● Prepare and execute all change orders, RFI’s, Plan Changes. Provide attachments and/or exhibits for contract inclusions as requested

● Process, prepare and track all documents for Owner. Compile closeout documents, As-built drawings, warranties, and O&M manuals.

● Review subcontractor insurance limits, track expiration dates and update all new COI’s in Sage/Procore.

● Process and issue Purchase Orders to vendors. Track all equipment on multiple jobsites.

● Establish a positive rapport with all subcontractors, collect all estimate for change order and release payments to accounting.

● Coordinate all weekly meeting, process and distribute minutes to all attendees. Set up conference calls and send all invitations. Senior Supply Sergeant U.S. California Army National Guard, CA 08/15 to Present

● Supervises receiving activities and oversee the constant flow of materials in and out of company’s warehouse facilities

● Maintained, secured, and managed the oversight of over 30 million dollars of government equipment

● Forecasting company’s future stock / material needs. Directly supervise employees in Receiving.

● Ordering, receiving, restocking and issuing supplies for 160 Soldiers within the unit

● Implements continuous improvement throughout receiving department, as well as other departments within the facility

● Managed transport routes and convoy operation for material transfers of incoming and outgoing equipment Commercial Construction Coordinator SunSystem Technology, CA 08/17 to 01/18

● Manage, track, schedule, and call off all Equipment. Budget and track all equipment cost and manage weekly cost output flowsheets.

● Process pay for over 70 employees including Union hires, temp agencies, and field employees for weekly payroll. Resolve all pay issues efficiently.

● Order Materials and equipment based on plan sets and subcontract agreements.

● Track all job costing in QuickBooks applications, ADP, ADP Run, and other various applications for payroll processing.

● Write, process and organize Subcontract agreements, change orders, and track all contracts on spreadsheets for conference calls.

● Ensure all Daily safety job hazard checklists are completed along with coordinating any needs of the 13 commercial superintendents in the field.

● Update all digital job folders in SharePoint with current documentation, permits, daily inspections. Track all loaned corporate equipment.

● Work with multiple equipment, scaffolding, storage, and commercial dumpster vendors. Human Resources Sergeant U.S. California Army National Guard, CA 06/08 to 08/15

● Honorably served overseas in Iraq (Operation New Dawn) 11/10 to 01/12.

● Provided sustainment and support during logistical operations in Iraq for more than eleven hundred soldiers in a customer service manner. Processed administrative data for accountability, Red Cross messages, notification and emergency leave, federal awards, and ceremonies. Organized promotions, writing memorandums, solving financial issues, and addressing any other concerns that soldiers needed administratively.

● Also held many other job duties such as the secondary Mail Clerk, Personnel Security Detail member, Post Attack Resonance team member, and a Basic Level Combat Assistant Trainer. I served with the 749th Combat Sustainment Support Battalion, which had the largest battalion in all of Southern Iraq during 2011 during Operation New Dawn

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