Desktop Support Customer Service

BESART ZYMBERI

*******.*******@*****.*** Staten Island, NY 10306 646-***-****

OVERVIEW: Dynamic professional possessing a proven track record of superior performance, seeks to leverage expertise in Business Operations, Technology Support, Client Engagement, Resource Alignment, Solution Implementation, and Compliance to support key initiatives and goals within a progressive organization.

SUMMARY: Resource Coordination Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.

Program Management Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome.

Process Streamlining Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner. Integrity Have a demonstrated track record of outstanding service; a calm, dependable professional who devotes every effort to achieving the best results. EXPERTISE: • Time Management • Customer Service • Technical Support

• Service Desk Support • Help Desk Experience • Technical Troubleshooting EDUCATION: LIBERTY UNIVERSITY 2020 to Present

Completing coursework in Cybersecurity toward Bachelor’s

• Pursuing additional coursework in Real Estate

SOUTHERN CAREERS INSTITUTE Conferred 2020

Associate of Science: Computer Support Specialist Austin, TX

• Key coursework included:

- Computer Essentials - Communication, Sharing, & Support Software

- Command Line Interface (PowerShell) - Operating Systems & Computer Hardware

- Productivity Software - Introduction to Databases

- Windows Server - Windows Desktop Operating Systems

- Networking - Enterprise Desktop Support

- Network Security - Information System Configuration

- ITIL Foundations - Help Desk Support

PROFESSIONAL BROADWALL MANAGEMENT CORP. 2017 to 2020 EXPERIENCE: Doorman New York, NY

• Responded proactively in meeting guest concerns and requests to maintain best practices.

• Transferred suitcases, bags, and other items from lobby to guest rooms, as well as assisting with other requests to uphold satisfaction. CHARLES GREENTHAL MANAGEMENT 2016 to 2017

Doorman New York, NY

• Transferred suitcases, bags, and other items from cars, limos, and other vehicles, main lobby to guest rooms, acting as key point of contact.

• Discussed guest issues with front desk manager to ensure expedient resolutions.

• Maintained condition of lobby at all times, as well as visual presentation of space. REFERENCES: • Available upon request

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