PIERRE HICKS
**** ******* *****, ********, ** ***62 (H) 914-***-**** ********@*****.***
Professional Summary
As a Network administrator my responsibility includes: Implementing and maintaining IT network systems. Diagnosing company network issues, managing hardware inventory, and creating documentation.
●Configure and maintain internal computer network
●Identify, troubleshoot, solve and document network connectivity and performance issues
● Implement and maintain emergency. backup and restore systems for mission- network servers.
Experience
●Manage network security tools, e.g., firewall, anti-virus and intrusion detection systems
●Monitor network performance and optimize the network for optimal speed and availability.
●Deploy, configure and upgrade network software, such as, enterprise antivirus or diagnostics programs.
Computer Technician
05/2014 to Current
Ossining Union Free School District – Ossining, NY
Skills
●Installing software or hardware.
●Maintaining and repairing equipment.
●Troubleshooting different computer issues.
●Determining and installing appropriate security measures.
●Configuring computer networks.
●Providing technical support on-site or via phone or email.
Teaching Assistant. 09/2008 to Current
Ossining School District – Ossining, NY
●Provide support to the lead teacher.
●Help students with their class work.
●Monitor students in the cafeteria and library.
●Assist teachers in proctoring exams.
●Assist teachers with record keeping, such as tracking attendance and calculating grades.
Computer Technician ( Break & Fix )
05/2008 to 12/2008
Unidata-JP Morgan Chase – Manhattan, NY
Setting up hardware, configure software and drivers.
Maintaining and repairing technological equipment (e.g. routers) or peripheral devices.
Determining and installing appropriate security measures.
Provide technical assistance and resolution as necessary.
Education
Masters in social study education : Social study education. May 2014
CUNY Lehman College – Bronx NY
COMPTIA A + Certification : IT Technician Feb 2008
Per Scholas Inc. - Bronx, NY
HARDWARE
Identifying, using, and connecting hardware components and devices.
WINDOWS OPERATING SYSTEMS
Install and support Windows OS including command line & client support.
SOFTWARE TROUBLESHOOTING
Troubleshoot PC and mobile device issues including application security support.
NETWORKING
Explain types of networks and connections including TCP/IP, WIFI and SOHO.
HARDWARE & NETWORK TROUBLESHOOTING
Troubleshoot device and network issues
SECURITY
Identify and protect against security vulnerabilities for devices and their network connections.
MOBILE DEVICES
Install & configure laptops and other mobile devices.
OTHER OS & TECHNOLOGIES
Understand Mac OS, Linux and mobile OS.
OPERATIONAL PROCEDURES
Follow best practices for safety, environmental impacts, and communication and professionalism.
Bachelor of Technology ( Information Technology): Network Administration May 2007
State university of New York college of technology - Delhi, NY
As a Network administrator i install, support and manage the networks and computer systems that keep information flowing. i also implement and maintain network hardware and software, troubleshoot network problems, and ensure network security, availability & performance standards.