Senior technician

Gerardo A. Morales

Cell: 562-***-**** - Long Beach, CA - Email: adch4k@r.postjobfree.com

Objective: A Technical leadership position that provides an opportunity to use my extensive skills and training abilities while assuming management responsibilities. Skills:

14 years of experienced Computer system, and hardware. Type: 83 words per minute.

Bilingual: Fluently in English and Spanish.

13 Years of customer service experience.

Maintained and repaired computer systems, and servers to improve speed, security, reliability, and efficiency of operation.

Social skills friendly, outgoing, and willing to sit down with any customer to discuss advice about any problem.

Certifications:

iNet+ Internet Technologies - 2012

Information Network Security - 2012

Computer Skills:

Platforms: Microsoft Windows XP, Vista, 7, 8.1, 10, and Mac OSX

Software: Adobe Products, Microsoft Office Suite, VMWare Workstation, Avaya Site-Admin/CMS/Aura, Sophos encryption, Shoretel phone, Mitel micollab, RemoteApps, WebRoot, Automate, Zetafax, Paralles Desktop, Barrucada spam, GFI spam filter, and ERD.

E-Mail: Office 365 Business, Rackspace, Google AppRiver, Intermedia, MediaTemple, On-Site Premises exchange server and Reflexion Spam. Employment History:

Sugarshot/Computer Solutions Group MSP-Los Angeles, CA https://www.sugarshot.io/

Senior Technician, October 2013-February 2020

-Trained in using multiple programs and troubleshooting issues for clients daily. Proficiency in using ConnectWise, Office365, LogMeIn, Continuum, IT Glue, Active Directory, and Meraki portals.

-Currently troubleshoot many email issues from different providers like AppRiver, Intermedia, and Office 365

-Assist with Priority issues, network down, server down, urgent issues affecting entire 1

companies or departments.

-Proficiency troubleshooting Office 365 Programs, Active Directory, Hardware and Software issues. Also, with setting up and configuring desktops and basic troubleshooting on servers.

-Trained to do dispatch, taking calls and creating tickets as well as scheduling out tickets to engineers by SLA and keep within agreements.

-Efficient at documenting and updating client information, via Connectwise Configs/Contacts as well as IT Glue for critical information on clients.

-As well as working with 3rd Party Vendors such as Filemaker, QuickBooks, Argus, etc to get faster resolutions.

-Actively doing on sites for clients, in some cases multiple on sites in a day or full day on sites to assist with technical issues.

-Assist Project manager and higher-level techs with deploying for new clients as well as upgrading infrastructure for clients.

Belen/Alba Trucking-Los Angeles, CA

Computer support technician, October 2008-2013

Build, maintain, and repair 50+ computers including virus identification, removal, troubleshooting software conflicts. Manage help desk prioritization, tracking and resolution. Managed onsite premises exchange server for emails and spam. SR Maintenance & Management-Downey, CA

Data Processor, November 2010- August 2013

Responsible for providing damage estimates, report back to our clients regularly regarding property condition & recommendations and submitting proof of photos of work being completed and property conditions to the client to preserve vacant properties.

Video Max-Long Beach, CA

Manager, October 2007-September 2010

Responsible for all aspects of customer service, and employees, handling all cash and credit card transactions, using Microsoft Excel for inventory, and responsible for arranging the store.

Education:

Century High School 2008

Long Beach City College 2009-2013

Majoring IT and Cisco Networking

Client Reference:

Konnect Agency:

Tara Lopez – Benefits Manager

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adch4k@r.postjobfree.com

Parker Stanbury:

Amy Downer – Office Admin

adch4k@r.postjobfree.com

Norman Krieger:

Richard Smith – Chief Financial Officer

adch4k@r.postjobfree.com

Ronald Escopete – Import Manager

adch4k@r.postjobfree.com

Los Angeles Police Foundation:

Rose Guzman – Office Admin

adch4k@r.postjobfree.com

Industry Hills Expo Center:

Madelyn Friedman – Office Admin

adch4k@r.postjobfree.com

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