Employee Relations Manager

Felice Collazo

**** ********* **, *******, ** ***66

631-***-**** linkedin.com/in/felice-collazo-620b023a *************@*****.***

Human Resources & Operations Management

•Proven leader with respect to corporate retail operations, including both brick & mortar and e-commerce.

•Vendor/ Supplier Management Expertise: Vendor Policy Compliance, Vendor Metrics & Reporting, Vendor Accountability/ Contractual Vendor Obligations.

•Extensive Human Resources experience throughout the full employee life cycle, such as recruitment, onboarding, retention, developmental plans and performance metrics.

Ashley Furniture FDE - Regional Manager- Visual & Operations

October 2018 to Present

Implementation of the corporate policies and procedures’ framework for the Ashely Long Island Region (5 location, 150,000 sq. ft commercial space) with a focus on financials, guest experience and employee satisfaction/ retention.

Regional oversight and execution of the Accounts Payable and Receivable processes, inclusive of daily cash sales and balancing, order entry, payment processing, customer credit and financing.

Responsible for the in-store guest transaction life cycle, including financials/credit, guest experience, deliveries, refunds, etc.

Overall leadership responsibility for all regional employees (~225 employees) with a focus on recruitment, onboarding, mentoring, coaching and training, as well as, employee satisfaction and retention (increased 20% year-over-year).

Development of key partnerships with corporate and regional partners (i.e., Sales, Human Resources, Home Office, etc.) in realizing the company vision and mission statement.

Renegade Furniture Group- Cedarhurst, NY- Director- Operations & Human Resources

March 2015 to January 2018

Spearheaded national recruitment efforts, as well as development and training of existing staff

members.

Continued the development and enhancement of the company's policies and procedures within the context of the competitive and demanding e-commerce space.

Executed a top-down approach toward enriching the customer service experience for clients through mentoring managers and team leads.

Assisted in the coordination of planning and execution of a broad range of Human Resources

programs; including, employee relations, compensation, performance management, recognition

programs and talent development.

BuyBuyBaby, Garden City, NY- Human Resources/ Senior Operations Manager

September 2012 to May 2014

Responsibilities included anticipating talent needs and addressing them through proactive and

effective recruiting, staffing and training.

Conducted prompt, thorough, accurate workplace investigations into allegations of misconduct.

Implemented and administered all Human Resources policies and procedures to ensure compliance

(proof of citizenship, quarterly/ annual reviews, compensation evaluations).

Managed storewide administrative functions to ensure all disciplinary documentation was processed

efficiently in accordance with corporate requirements.

Planned and managed daily staffing schedules for 120 employees and adjusted to ensure adequate

staffing levels to support operations demands and business objectives.

Coached employees and managers, offering feedback and advice on issues in a proactive

Manner.

Addressed and resolved all customer service related issues within the store.

Bed Bath & Beyond Buying Office, Farmingdale, New York, NY- Senior Vendor Compliance Manager (final role)

May 1997 to September 2012

•Responsibilities included the drafting and implementation of logistics/supply chain policies and

procedures.

•Development and execution of the BuyBuyBaby Operational Performance and Charge Back Programs for approximately 200 vendors to ensure standards and requirements were met.

•Developed relationships with underperforming vendors with the goal of improving the efficiency with which products flowed through the supply chain to the stores.

•Improved operational performance of vendors in support of then current and future revenue/

profitability goals.

•Created an interactive training program for new and underperforming Bed Bath & Beyond and

BuyBuyBaby vendors, which highlighted key supply chain logistics components.

•Ensured supply chain principles were incorporated into the buying and inventory decision making

•process.

•Partnered with buyers in an ongoing effort to identify strategic vendors integral to the growth of the business. (over 1000 stores within Bed Bath & Beyond and BuyBuyBaby concepts).

Bloomingdale’s (Flagship Location) New York, NY Operations Manager- Cosmetics Division

June 1994 to May 1997

•Managed a staff of 14 associates within the cosmetics division.

•Collaborated with the Public Relations Department on all product launches and promotional events.

•Worked closely with the counter managers and account executives for each cosmetic line.

Education

•SUNY Stony Brook, BA 1994 Multi-Disciplinary Studies

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