Social Media data analyst

Darrien J Higgins

** ***** ******, ********, ** *2135 518-***-**** **************@*****.***

Summary

Organized Data Steward with a commitment to excellence and strong desire to learn and grow. I am an effective collaborator promoting timely results. Offering over 4 years of customer service experience.

Skills

●Customer service Social Media

●Microsoft Office (Word, Excel, PowerPoint) Data entry

Work History

Data Steward, 09/2019 to Current IQVIA – Boston, MA

●Contracted worker with the pharmaceutical company Novartis

●Utilized the various systems of the IQVIA network to compare and contrast data in order to assist with the harmonization of information that was presented.

●Completed tasks and assignments in a timely manner to ensure the swift progression of the data cleanup.

Program Associate, 07/2018 to 08/2019 Fidelis Care – Latham, New York

●Managed the care of over 200 disabled people including, but not limited to coordinating care with doctors, finding home aides, and finding and ordering durable medical equipment.

●Effectively interacted with RN Care Managers on a daily basis to make sure our member's needs were met.

Customer Service Representative, 08/2017 to 07/2018 Maximus – Albany, New York

●Answered calls and assisted consumers with any inquiries regarding health care or their New York State of Health account

●Handled, interpreted, and deleted classified personal data

●Documented all calls taken into a provided system

Campaign Volunteer, 01/2017 to 11/2017

Friends of Judge John Reilly – Albany, New York

●Took part in the successful creation and distribution of social media content across Facebook, Twitter, and Instagram to boost the candidate's recognition.

●Collaborated with small team of volunteers to organize and schedule events for the candidate.

Clerical Assistant/Data Entry, 06/2016 to 09/2016 Davis Vision – Latham, New York

●Assisted senior clerks in sorting inbound data in the mail room.

●Added documents to file records and created new records to support filing needs.

●Evaluated source documents to locate information needed for each data entry field.

Education

●Bishop Maginn High School - Albany, New York 2010-2014

●Drexel University - Philadelphia, Pennsylvania

•Business and Engineering 2014-2016

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