Kenneth T. Mason

401-***-**** • Johnston, RI • adcgyi@r.postjobfree.com • www.linkedin.com/in/kenneth-mason-446a6b117/ 1

Area Manager / Logistics Manager, Virginia Transportation Corporation January 2015 – Present

! ! ! ! ! ! ! ! ! ! ! 10+ Strong Ability Successful Excellent Ability Demonstrably Strong Excellent Proven productive Excellent years communication analytical to to ability presentation problem-working take lead of coordination with experience a complex, to built team, a assimilate skills dedication knowledge solver effective work skills with and sometimes and leading with interpersonal rapidly independently a management and relationships to proven of sound excellence. and MS highly technical, into Office, managing ability business organized a complex skills of with particularly and to multiple proposals acumen. teams work be with a range an with and an extremely effective with projects dynamic Excel an ability of or stakeholders attention extraordinary challenges and and part to well environment interact PowerPoint. priorities of to under a and detail. broader at project at explain different pressure. all in in levels a team order cross-management them levels of of to functional an concisely business quickly of organization. seniority. skills. become managers. team and clearly. environment. independently PROFESSIONAL EXPERIENCE

• • • • • • • • • • • • • • • • • • Dispatch Responsible consistently Control Fluent dispatchers/Perpetually Forecast Foster Collaborate Improve Troubleshoot Weekly Review Build, Maintain Maintain Load Strict Consistent coordinating, follow optimize a communication and revenue inventories culture driver future and driver effective use with flexible record exceed for up drivers. manage problems of and efficiencies consequences and fluent attendance of review other TMW, daily unified matching the assign from to clients’ expedited a work distribution with written key team dispatch PeopleNet through on Auto team Route departments the and service and all extra and of and response Manufacturers bottom dispatch reviews 50 performance. goals. maximize to log/Planning management. hours trends Auto and through resolution, and check-20% Microsoft of quality Haulers locations to in to accurately the equipment and internal order comply collaboration, in of assigned – process. assigned escalating Load expectations. i.balancing e. to Office while BMW, with and meet Building; within utilization. drivers external Suite. drivers. effectively DOT company as Honda. planning camaraderie daily necessary. compliance, review, weekly suppliers Volkswagen, operations managing and and schedule to team leadership and Human laws, and equal management. needs time Ford. stakeholders. rules, and Resources. policy constraints, to striving time regulations increase strategy. enforcement. for profit interruptions overall and margin, safety. success. and reduce stressed loss and Senior • • • Promoted Assisted requests Deployed Dispatcher, Lead were service from AAA Dispatcher processed Dispatcher requests Southern in with available to a New timely Senior day-England to-to fashion. Dispatcher day best call meet center within members’ activities 6 months. needs while and overseeing optimize efficient a dispatch use pod March of resources. to ensure 2011 - road December service 2014

• Monitored ETA would call be fulfilled status and and/initiated or relaying action calls to to solve backup problems facilities and when to provide ETA is timely, in jeopardy. quality service to all members ensuring

• Personally notified member when service was delayed or arrived earlier than previously informed.

• Processed information received on service requests and dispatched calls using a range of communication methods.

• Troubleshoot problem calls in order to deploy service in the most effective way.

• • • • • • Maintained Collected Enforced Received Completed Senior Dispatch letters policies data Business frequent and of Coach and provided achievement Fundamentals and procedures and timely Lead assessment communications from Trainer to training ensure Director to for others that class all of new the Road with Levels in jobs dispatch the the Service 1 call were -driver 3. center hires. completed for on Outstanding on the facility/status in full. of driver work the dispatched during cooperation busy calls. times. and performance. Kenneth T. Mason

401-***-**** • Johnston, RI • adcgyi@r.postjobfree.com • www.linkedin.com/in/kenneth-mason-446a6b117/ 2

Owner/• • • • • Provided Provided Provided Responsible Handled Operator, all all an an customer landscaping Organic Organic for Nature’s scheduling, Fertilizing Mosquito inquiries Yard needs billing & Organic Repellent personally per Service and customers’ all Fertilizing to to equipment 200+ and 100+ professionally. request customers. customers. maintenance. including aeration, weekly maintenance, February mulching, 1999 - November fall cleanups, 2011 etc. EDUCATION

Bachelor of Business

University of Rhode Island

May 2000