Engineering Customer Service

SEJAL SANDEEP SALI

******@***.*** • **** Amesbury Dr, #1512, Dallas, TX-75206 • 469-***-**** • www.linkedin.com/in/sejalsali04

EDUCATION:

Southern Methodist University, Dallas, TX Grad Date: May 2020

Master of Science – Telecommunications and Network Engineering GPA: 3.5/4

Pimpri Chinchwad College of Engineering – Pune University, Pune, India Grad Date: June 2017

Bachelor of Engineering - Electronics and Telecommunications Engineering GPA: 3.4/4

RELATED COURSEWORK:

Network Protocols, Routing and Switching, Linux, Cloud Computing, Data Center for Network Engineers, Multiprotocol Label Switching (MPLS), Advanced Network Design

TECHNICAL SKILLS:

Networking Essentials: STP, RSTP, MST, VLAN, VTP, DHCP, DNS, TCP/IP, ARP, EIGRP, OSPF, IS-IS, RIP, HTTP, Subnetting, UDP, SSH, VPN, FTP, Telnet, NAT/PAT, ACL, IPv4, IPv6, Ether-channel, Port-security

Tools and Applications: GNS3, Cisco Packet Tracer, EVE-NG, Wireshark, Traceroute, Oracle VirtualBox, PuTTY/Terminal, VMware Workstation, MS Office, SecureCRT, PingPlotter

Operating Systems: Windows, Linux (Ubuntu, CentOS, Red-hat Enterprise Linux), Mac OS

Linux tools: top, iftop, iotop, iostat, sysstat, vmstat, netstat, firewall-cmd, iptables, crontab, mtr, grep, traceroute, find, locate, systemctl, nslookup, nmap, iperf

CERTIFICATION:

Cisco Certified Network Associate (CCNA) - Routing and Switching (CSCO13476911)

WORK EXPERIENCE:

SMU Fondren Library Circulation Desk, Student Administrator, Dallas, TX March 2019 – Present

Provide customer service by fixing or troubleshooting any technical problems related to setting up secure Wi-Fi connection, troubleshoot issues in devices like laptops, projectors, printers, etc.

Support staff with ongoing library projects and help patrons find books, project logs, journals, setting up accounts, access database and solve problems related to Excel, Word, PowerPoint

Promptly and knowledgeably balanced assisting patrons in library and answering off site phone calls and emails pertaining to resolving issues

SMU Academic Development for Student Athletes, Student Supervisor, Dallas, TX Aug 2018 – May 2019

Accountable for data entry and documentation process of the student athlete's academic development

Assisted manager by supervising student athlete’s class attendance and mandated study hours timesheet

ACADEMIC PROJECTS:

Advanced Network Design: Sept 2019 – Dec 2019

Gained practical knowledge and experience on stimulated LAN/WAN network topology environment that consisted of cisco routers and switches and hosts. Configured and implemented multiple switching and routing protocol concepts that are STP, MST, VLANs, VTP, OSPF, IPV6, DMVPN, BGP and ISIS

Configured an enterprise-level topology for end-to-end connectivity by practically implementing Summarization, Authentication, Route Manipulation and GRE Tunneling

Protocol Analysis using Wireshark: Sept 2018 – Dec 2018

Understanding of Layer 2 and Layer 3 protocols and live traffic analysis of IPv4, IPv6, ICMP, HTTP/HTTPS code signals, TCP/IP, DHCP, ARP and DNS by capturing packets using Wireshark and PingPlotter to determine if the network has been compromised

AWS (Amazon web services) Jan 2019 – May 2019

Launched an EC2 instance, created an instance of Amazon Virtual Private Cloud (Amazon VPC) that enabled us to launch AWS resources into a virtual network that are user-defined.

Defined subnets and used public/private NAT for maintenance, configured Security Groups (i.e. acts as a virtual firewall) for denial of unwanted inbound and outbound traffic flow

EXTRA-CURRICULAR ACTIVITIES:

PCCOE Institutional Social Responsibility (ISR), Co-chair, Pune, India August 2015 - 2017

Organized training/awareness programs for unprivileged school children, orphanage and old age homes.

Successfully trained and mentored more than 40 volunteers for educational projects held for unprivileged school children

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