Customer Service Administrative Assistant

Amy Fowler-Campos

*.************@*****.***

Computer skills: Microsoft Office Suite, LexisNexis, live dictation, Peachtree, AS400, type 60 wpm various other software applications. Certification: All Lines Adjuster license #1829146, CDL B w/ P&S.

World Car Nissan/Hyundai May 2019 – March 2020

BDC Agent / Internet Coordinator Communicated via phone, email and text with prospective customers. Set appointments, and appointment follow up. Follow escalation processes to appropriate management per company procedures.

VIA Metropolitan Transit January 2019 – April 2019

Bus and Para transit Operator Trainee Trained for safe and efficient operation of buses and para transit vans. Professional transportation services to customers in the San Antonio Metropolitan area.

JISD September 2018 – January 2019

Bus Driver Ensured the safe transportation of students on school and program routes, as well as field trips. Drive the school bus safely, following all applicable laws. Check the vehicle before each trip to determine that it is in satisfactory operation condition.

United Services Automobile Association USAA (Insurance) February 2014 – September 2017

Administrative Assistant September 2017 Processed administrative tasks and documents as requested by administration officials.

Salvage Inventory Specialist May 2016 – September 2017 Handled total loss recovery claims with salvage facilities, responsible for coordinating timely disposal of salvage vehicle to maximize recovery funds, provided customer service to all parties to ensure member service and retention. Ensured all liens were paid properly. Personally responsible for investigating and identifying an organized insurance fraud scheme on a salvage claim.

Non –Injury Adjuster August 2015 – May 2016 Investigated, evaluated, negotiated and adjusted low to moderate complex auto claims presented by or against insured to confirm coverage, determine legal liability and to settle/defend liability in compliance with all state regulatory requirements. Also recognized for identifying a failure of communication within USAA and provided an alternative solution which was implemented corporate wide; per patent.

Immediate Response Claims Adjuster Feb 2014 – July 2015 Provided claims service to members and claimants regarding the initial contact on all claims service events. Documented the loss, addressed immediate questions regarding the claim process and assigning the loss to the appropriate adjuster level. I received many accolades by management for providing outstanding customer service to our members and coworkers.

Live Oak Lodging 2012 - 2014

Front Office Manager Ensured ninety room hotel and conference center had exceptional customer service and maintained a high customer satisfaction rating. Directly responsible for the in-house gift shop, inventory control and met budgetary requirement. Trained staff, performed evaluations and ensured all staff had the knowledge and tools needed to provide excellent customer service at all times.

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