Manager Data Analyst

George Alexander

Email: **************@*****.*** Phone: 281-***-**** Houston, TX 77018

Diverse Project Manager and Telecom Engineer

Professional Summary

Seeking a position in project management or coordination.

●Certified in Network Engineering & Bachelor of Science in Electronic Engineering, COMPTIA Certified Networking

●10 Years in Telecommunications, Microsoft Office Skills, Multitasking, Project Management flow and budget

●Knowledge of servers, storage, databases, virtualization, and generating reports from ITSM

●General liability insurance, familiar with training teams, management and moderating, incidents, infrastructure and schematics

Experience

Comcast Business Enterprise Houston, TX

Business IT Engineer May 2019 - Present

●Independently manage Cisco routers and switches, voice gateways, phones, modems and video or CCTV endpoints while reviewing and revising documentation, by company standards

●Guarantee under SLA and provide solutions to local incidents, while giving support to different kinds of cisco, telephony, and network environments

●Developed processes to maximize telecommunications services while identifying and resolving operational issues, which hinder site stability and availability.

OneSource Building Technologies Houston, TX

Project Manager February 2018- February 2019

●Participate with the procurement team for 10s of thousand to multi-million-dollar telecommunications contracts, for Fortune 500 companies and franchises, while coordinating and managing special teams on tracking project changes and development

●Manage multiple network cabling, audio/visual, CCTV, and other telephony or telecommunications projects, while raising project completion by 70%, establishing new processes in mitigation and project completion, using new methods in project management such as Agile.

●Responsible for training and managing special teams of customer and technical support on the implementation of sensitive project specifications, as well as how to engage and document new issues that may arise

Gorilla Safety ELD Software Houston, TX

Software Developer October 2017-Feburary 2018

●Format Atlassian JIRA database dashboard and lead team on developing new JIRA methods and formulas to feed program bug information to developer team, decreasing bugs around 60% and new ticket generation by 30%

●Perform load and performance test on software, also suppling post implementation support while using benchmarks to set goals for customer support and development to equally resolve issues across the platform

●Assist in UX/UI development of the software making the customer experience better, while keeping QA consistent with customers as well as management

Truno Retail Technology Solutions Houston, TX

Lead Field Technician October 2016 – October 2017

●Provide break fix solutions to various POS environments, as well as, set up and install new POS environments, including payportal software and pinpad, all while developing a repour with management, reaching site in a timely manner, looking and speaking professionally

●Clocked a completion rate of 150% taking on new assignments, on the count of learning both the software as well and physical hardware standards leading the team in service goals

●Responsible for work truck, van, or car, each vehicle having its own inventory management of IT assets that needs to be kept constantly checked in transit to locations across Texas such as Austin, Dallas, and outer city Houston areas.

Alexander Insulation and Construction TX, MS TN

Foreman and Supervisor January 2010- October 2016

●Supervise, instruct and lead carpenter team to complete projects in a timely manner and neat fashion, including but not limited to painting, roofing and flooring of commercial and residential projects

●Train employees on the use of power tools, the use of safety equipment, and the use of cation with power tools as well as various commercial materials

●Engaging in the procurement, contract production, and closing of projects with property owners and realtors, meeting deadlines and environmental goal

Robert Half Technology Memphis, TN Grenada, MS

IT Operations Manager/Data Analyst August 2015- May 2016

●Manage, update, and configure network availability, between over 400+ servers, client workstations and shop floor devices and network assets

●Developed a better IT inventory for assets and present protentional health of technology systems and those assets to IT Director and Board of Directors

●Responsible for developing new processes to resolved high voltage related problems on the shop floor with network and local LAN equipment

Online Computer Solutions State of MS, LA, TX

Independent IT Contractor/Manager November 2011-August 2015

●Lead train, supervise and dispatch small 4-man team on technical contracts, working from project budgets and compliance standards

●Have working knowledge of work scopes and be able to mitigate issues that arise in the rural area of MS, while holding an expert knowledge of common environmental issues in the state

●Troubleshoot LAN/WAN, CCTV, alarm system, patch panel, switch, server, POS, circuits as well as other cisco devices, for a tri county area while keeping customer expectations high

Education

Mississippi Valley State University Itta Bena, MS

Bachelor of Science in Engineering Technology May 2015

Comp TIA N10-007 Network Plus December 2019 – Decmber 2023

Charles Bryant #3 Lodge AF & AM Royal Arch Masonry April 2014 – Present

Skills

Cisco Devices • Security & Alarm systems • Technical Support • Project Management • Team Lead • HTML • C++ • Fiber cabling • Procurement • RFXs • Budgeting • UX/UI Design • QA • Power Tools • Construction and Remodeling • Network Monitoring • Wireless Evaluation and Survey • Software Analyst • C++ • ADHOC • VOIP • Windows • Microsoft

References

Alexander Kotun - OSBT Supervisor – 832-***-****

David Muhammad – Comcast Contracting Supervisor – 410-***-****

Al Gilherst – Contracting Partner – 281-***-****

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