Business Analyst

MARINA TUROVSKY

FARMINGTON HILLS, MICHIGAN 248-***-****

***********@*****.***

HTTPS://WWW.LINKEDIN.COM/IN/MARINA-TUROVSKY-239A475B/ Business Analyst

Solutions-driven Business Analyst with over ten years of experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solu- tions leading to more efficient operations.

Proven success in the areas of Project management, Customer Service, Hardware and Software maintenance, new product implementations, and E-business solutions. Organized and detail-ori- ented with proactive and hard-working nature.

EXPERTISE

Analytical skills: Demonstrated ability to analyze and manipulate data to provide valuable busi- ness insights. In my most recent position, I used Excel to sort and filter hundreds of lines of data to quickly present desired results, Access to create standard and custom reports, and SharePoint to distribute and update them.

Project Management: Have overseen multiple projects concurrently, managing priorities effec- tively. Used Microsoft Project Professional Edition to develop project plans, assign resources to tasks and track progress. Used Sharepoint and Office 365 to post results as needed. Communication / interpersonal skills: Proven ability to communicate effectively, both orally and in writing, at all levels of an organization.

Organization: Self starter, skilled in task management, time management and follow-through. International experience: Worked remotely and directly with colleagues in Europe, China and Latin America.

PROFESSIONAL EXPERIENCE

04/18 - 06/19

BUSINESS ANALYST/PROJECT COORDINATOR - T-Mobile, Livonia, Michigan Coordinated with multiple Project managers, and technical teams working in different departments to complete project goals.

Conducted analysis, prepared reports, and worked on project implementation. Created and up- dated project documentation.

Created daily and weekly reports using Excel Vlookup and Pivot Tables and communicated re- sults to appropriate staff.

Worked with Project team to provide status updates and align to timeline requirements.

Maintained a SharePoint page, and made daily updates to maintain ongoing Projects.

Conducted team meetings, wrote minutes and sent minutes to Project Managers.

Updated/renewed Building Permits and maintained the Building Permit data tracker.

Acted as a liaison between the client and technical solutions / support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.

Provided administrative and operational support for Project Managers in an Enterprise IT envi- ronment.

01/16 - 10/17

BUSINESS ANALYST/PROJECT MANAGER - DXC Technology, Pontiac, Michigan While engaged as a Project Manager:

Led a 20-person team in migrating customers from Asset Center to Asset Manager Databases and providing ongoing support for data storage applications. Managed both Hardware and Software issues.

Developed, maintained and executed the Asset Management program, including processes, procedures, tools, and reporting of hardware assets using Microsoft Project.

Supported account business planning and reviews using Microsoft Project to ensure active col- laboration among stakeholders, productive account / customer interactions and plan accuracy.

Managed Risks and issues, conducted analyses, prepared reports and worked on project im- plementation.

Acted as a liaison between the client and technical solutions / support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.

Advised client on asset management and function, and provided support to ensure information accuracy, distribution, and the smooth launch of asset management services.

Ran Hardware and Software User Acceptance testing for transitioning accounts.

Maintained SharePoint pages and ServiceNow to record and update project requirements.

Made updates using Workday.

Worked with PowerBI if client preferred to use it.

Led training classes for clients and peers.

While engaged as a Data / Process Analyst:

Documented requirements and translated specifications into proper system requirements.

Executed and coordinated requirements management and change management processes.

Reviewed incoming W2W employee scheduling data and submitted updates as needed.

Gathered information to identify trending issues and challenges in the account.

Conducted analyses and prepared status reports using Excel Vlookup and Pivot Tables

Created, updated and maintained detailed work instructions and order flows. 12/10 - 01/16

BUSINESS ANALYST/PROJECT MANAGER - Hewlett Packard Enterprise, Pontiac, Mi- chigan

While engaged at Hewlett Packard Enterprise as a Project Manager from 2014 to 2016: Managed a 15-person team tasked with migrating customers from the HP Asset Center to HP As- set Manager Database tools.

Met with new account contacts and recorded initial Project goals and requirements.

Requested review from technical teams, and upper management to confirm availability of op- tions requested.

Created overall schedule, and project timeline using Microsoft Project Pro.

Assigned team members and technical team to Project.

Met with internal and account teams to keep the project on schedule.

Maintained status reports and updated upper management of project status on a weekly basis using a newly created Executive PowerPoint presentation.

Oversaw User Acceptance testing for Asset Manager, AVS, and Asset Analytics.

Helped create internal reporting documents used to track the progress of the program.

Maintained a SharePoint page to record and update project Progress. While engaged at Hewlett Packard Enterprise as a Deal Solution Architect from 2014 to 2016: Was responsible for solution development, competitive costing, commercial proposition integration and business case alignment of Hewlett Packard solutions supporting client business, applications and information technology environments.

Formulated and defined system scope and objectives based on user needs and an understand- ing of information technology, business processes and industry requirements.

Recommended design and build solutions for common and complex business environments.

Wrote Statements of Work that spanned related technologies and operational areas.

Identified risks and challenges the customer should expect to encounter with implemented so- lution.

Logged and updated new sales opportunities; worked with sales reps to develop proposals. While engaged at Hewlett Packard as a Project Manager, Migration Lead, Data / Process Analyst from 2010 to 2014:

Led a 10-person team in the IT SMART Migration Project, tasked with migrating customers from the HP Asset Center to HP Asset Manager Database management tools.

Led asset management migration project while continuing as migration lead on existing projects.

Created overall schedule using Microsoft Project; Coordinated with internal and external ac- count teams to keep the project on schedule.

Maintained status reports in SharePoint and updated upper management of project status weekly using an Executive PowerPoint presentation. 03/08 - 12/10

DATA/PROCESS ANALYST - Electronic Data Systems, Pontiac, Michigan Member of a project team tasked with managing assets for leveraged accounts.

Validated all Computer Assisted Maintenance System requests in leveraged account queues.

Was selected to be part of a three-person team assigned to train a new offshore team in China on the Asset Center / Service Center toolset

Assisted with creation of CAMS database, and ran initial testing during implementation.

Answered CAMS-related service questions; trained a team on processes including CAMS, HP Asset Center, Product Registry and MyShop.

Processed Contact and Asset Exceptions for leveraged accounts in Service Center. EDUCATION

Bachelor of Business Administration, Walsh College, Troy, Michigan Associate Degree in Liberal Arts, and Associate Degree in Business Administration, Oakland Community College, Royal Oak, Michigan

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