Information Security Project

RELEVANT EXPERIENCE

Cella at Merck – Kenilworth, NJ

Associate Project Manager Present

Manage and monitor development of an operational team, creating both design and digital projects such as websites, banners, PowerPoint presentations, handouts, story cards and asset audits on a regular basis for over 100+ stakeholders (including monthly and quarterly metrics requirements) based on project’s scope.

Conduct project meetings to communicate individual roles, project expectations, and ensure that all project team members have the tools and training required to perform effectively.

Work closely with Project Managers (Operations) to support quality of project, operational functions, including reviewing processes for continuous improvement and schedule activities related to projects.

Vocalize resource strategies alongside Resource Managers to implement creative direction for specific projects.

Advise creative staff of their responsibilities and accountabilities ensuring they properly execute their assignments.

Develop and implement sourcing schedule by maintaining a variety of spreadsheets, lists and communications to ensure workforce coverage and issue resolution process to ensure corrective actions.

Support billing functions to ensure operations are performed effectively for well over a million dollars and 15,000 billable hours including creating estimates, maintaining schedules, obtaining assets and overall project organization.

Generate, process, and analyze regular agency workflow and ad hoc reports using project management tools.

Analyze and discuss the potential risk or benefit involved in using the specified technology solution to address the project requirements.

Secure project requirements and key milestones are clearly communicated and adhered to for all stakeholders involved.

Assist in onboarding process for new team members.

Manage leadership requests for communications, visitor registration, and meeting setup.

Williams Lea Tag at Goldman Sachs – New York, NY

Workflow Presentation Coordinator/Management 2015–2019

Led a project management team in a fast-paced presentation department both domestically and globally (in India) for 50+ employees by organizing and designing technical projects.

Managed complex projects and programs which include presentations using various databases, applications and best practices.

Advised workflow processes to 70+ key stakeholders weekly such as executive and senior personnel including key clients within Goldman Sachs’ Portfolio.

Performed tasks central to project and program progress, including scheduling, budgeting, accounting, and resource management.

Provided financial management by generating 12,500 quarterly billable hours resulting in a 9 million dollar a year company profit.

Communicated, delegated and assigned various presentation workflow projects and programs to a multi-role team including presentation specialists recommending innovative vision from concept to final implementation.

Provided alignment of proper production by ensuring and appointing negotiating deadlines.

Consistently coordinated with stakeholders to provide any additional technical support to staff and clients.

Reviewed and edited documents to guarantee accuracy and quality of all assigned projects.

Earned nomination from company shift manager for demonstrating outstanding performance in managing workflow.

Best Buy/Geek Squad – Perth Amboy, NJ

Repair Dispatcher 2011–2013

Rendered remote phone support to clients, field repair technicians, and team leads nationwide.

Utilized multiple systems in configuring, dispatching, and verifying technical information.

Directed and guided staff in fulfilling their daily assignments.

Maintained active engagement with briefings, training sessions, and meetings focused on enhancing industry knowledge and capabilities.

Helby Import Company/The Beadsmith – Carteret, NJ

Client Service Assistant 2010–2011

Responded, handled and promptly processed verbal and electronic inquiries from current and prospective customer queries using a computerized environment.

Documented calls and queries to ensure properly implemented information.

Informed customers with detailed information on new products.

Presented and generated positive rapport repeat business through initiating quality assistance and customer service resulting in successful client follow-up.

Williams Lea Tag at Goldman Sachs – New York, NY

Lead/Presentation Specialist 1999–2009

Created, revised and formatted standard and complex financial documents integrating information across various applications involving preset and new styles.

Proofread documents accurately and quality controlled all assigned projects.

Provided technical and best practices support to staff and clients.

Conveyed a variety of instructions furnished in writing, oral discussions and/or diagrams.

Provided necessary updates to clients concerning projects via email or phone.

Worked efficiently and effectively within tight deadlines assuming responsibility to meet deadlines for assigned projects.

Conducted online searches for clients when appropriate such as logos and/or other material.

Collaborated with appropriate staff to resolve any deadline, service or quality issues including successful completion of all assigned projects.

Recorded and monitored project intake and effectively assigned projects to staff.

Supervised staff breaks and assignments accordingly.

EDUCATION

Master of Science in Information Management, In Progress (Expected Completion Date: 2020)

Certificate of Advanced Study in Information Security Management, In Progress (Expected Completion Date: 2020)

Syracuse University – Syracuse, NY (GPA: 3.0 ~ Member of the Honor Society)

Bachelor of Arts in Sociology, Minor in Psychology: 2015, Kean University – Union, NJ (GPA 3.8 ~ magna cum laude)

Associate of Business with Certification in Word Processing, York Technical College – Rock Hill, SC

TECHNICAL ACUMEN

Customer Relationship Management Software Enterprise Resource Planning Software Web Applications JavaScript

Joint Application Development Microsoft Office Suite (Project & Visio) Windows Mac HTML SQL SmartSheet Veeva

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