Manager Customer Service
Resume:
CURRICULUM VITAE
PERSONAL DATA
Name
Nationality
Address
Phone
JANET NAKIRANDA KYOLABA
Ugandan
Lugazi, Mukono-Uganda
*************@*****.***
PERSONAL
VALUES/
COMPETENCIES
Honesty, humility, hardworking.
Customer service, technologically savvy (able to use ERP tally, Microsoft suites), reporting writing, fluent in English (writing & speech), data collection, analytics.
WORK EXPERIENCE
2019 Nov – Present
2019 June – 2019 Sep
Procurement Assistant – Max Lounge Ltd
• Received procurement requests from the user departments, aggregated them and placed orders with the different prequalified vendors from the database.
• Sourced for potential suppliers to offer alternative & competitive rates to the company.
• Negotiated with vendors for best price, better delivery terms, ensure quality supplies and overall performance of the company against competition.
• Follow up on the payment of suppliers for the services, works and supplies offered in order to maintain credit worthiness of the company.
• Generated goods received notes containing the item received and quantity received plus the person who delivered the item delivered.
• Received stock and verified it to ensure that the quantity ordered is the one that has been received and also engagement of technical people from user departments to ensure compliance with specifications.
Procurement Intern – World Vision Uganda
• Received procurement requests from the user departments, aggregated them and placed orders with the different prequalified vendors from the database.
• Witnessed the delivery of supplies to the stores, verification by the stores personnel and printed the goods received note for the vendor to sign off.
• Negotiated with suppliers for services and commodities to ensure value for money to World Vision and favorable contract terms such as better price, discount, extended credit period. Page 2 of 3
2018 June – 2018 Aug
• Prepared payment requests for vendors and submitted them to the finance department within 3 days after receiving the invoice to avoid delays.
• Received tender packages from potential vendors and logged them into the system to track adherence to submission protocols.
• Participated in the contracting of vendors on simple service contracts and tracked their performance against the contractual terms.
• Called vendors to follow up on them and ensure delivery of the goods is expedited.
• Offered assistance to the warehouse team in dispatching supplies to the different field offices, prepared way bills, filled store release forms and supervised loading.
Procurement Intern/Volunteer – Sugar Corporation Uganda Ltd
• Received deliveries to stores; inspecting, counting and reporting the quantities to the supervisor before he signs the delivery notes and stamps the documents.
• Coordinated with the user departments to ensure their needs are met through submitting their requisitions to stores and triggering issuance of supplies.
• Participated in the evaluation of suppliers before contract award by filling comparative statements that I presented to my supervisor for endorsement.
• Participated in the asset count; did spot checks to ascertain whether staff allocated certain assets actually still had them. I also documented the findings and presented it to my supervisor.
• Participated in the tagging of new assets and updated the asset register under supervision.
CONTINUOUS
LEARNING
Tally ERP Training
Stores Management
EDUCATION
2016 Aug – 2019 Dec
2014 Aug – 2015 Jan
2010 Feb – 2013 Nov
Bachelor’s Degree in Procurement and Logistics Management Kyambogo University Kampala, Uganda
CGPA 3.94 (Hons)-Second Class Upper
Uganda Advanced Certificate of Education
Mt. St. Mary’s College Namagunga
Subjects: History, Economics, Divinity and Sub-Mathematics Uganda Certificate of Education
Mt. St. Mary’s College Namagunga
Subjects: Arts & Science Studies
LANGUAGES
English
Fluent
Page 3 of 3
REFEREES
Judith Amongusho
Email: ****************@***.***
Tel: +256-***-***-***
Supply Chain Manager, World Vision Uganda
Obbo Vincent
Tel: +256-***-***-***
Training Manager, Sugar Corporation of Uganda Ltd (SCOUL) Joel Mwesigwa
Email: *************@***.***
Tel: +256-*********
Procurement officer, World Vision Uganda
Contact this candidate