Customer Service Desktop Support
Resume:
JOHN LESTER ASIS
Information Technology Technical Support
San Francisco, CA
********@*****.***
Self- motivated with highly reliable experience in Information Technology and 3+ years in IT industry. Graduated from an accredited school Unitek College for IT certificate program. Looking forward to apply my knowledge and experience in IT world and gain new experience, seeking a position in the IT industry to support IT professionals in their technical needs. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Information Technology Consultant
Self-Employed
March 2020 to Present
• Works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems.
Certified Nurse Assistant (CNA)
Alameda Health System - Alameda, CA
February 2019 to Present
• Provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own.
• Take patient vital signs.
• Set up medical equipment and assist with some medical procedures.
• Answer calls for help and observe changes in a patient's condition or behavior. IT Support Specialist Externship ( 160 hours )
John F. Kennedy University - Pleasant Hill, CA
February 2020 to March 2020
• Implemented networking/desktop support and perform mainframe and account-maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
• Installed and configured computer hardware, software, systems, networks, printers and scanners
• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
• Managed Databases.
• Managed Information Security.
• Troubleshooted Systems and Hardware.
• Pc imaging and restoration
Customer Service Associate
San Francisco International Airport - San Francisco, CA WORK EXPERIENCE
February 2016 to January 2018
• Collaborated with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.
• Developed professional relationships with ongoing customers through excellent customer service.
• Followed company communication procedures, policies, and guidelines at all times. Information Technology Support Specialist
Marcelino Tech Company - Davao City
January 2013 to February 2016
• Performed remote troubleshooting through diagnostic techniques and pertinent questions
• Repaired and replacing equipment as necessary
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintained daily performance of computer systems
• Trained computer users.
Diploma in Information Technology
Unitek College Concord Campus - Concord, CA
February 2019 to March 2020
Certificate of completion in Nursing Assistant
Quest Nursing Medical School - Oakland, CA
December 2017 to January 2018
Associate in Management
Laney College - Oakland, CA
January 2015 to February 2017
Server management, configuration and support including coverage of Active Directory and Network organization.
Monitoring and maintaining Windows systems
Configuring hardware, applications and network connectivity Installing, upgrading and migrating
Ability to configure Windows desktop computers under common scenarios. Operate with an awareness of applicable policies, laws and regulations Identifying appropriate technology and products
Applying security controls to maintain confidentiality, integrity and availability Security infrastructure enhancement
Identify risks and participate in risk mitigation activities EDUCATION
SKILLS
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Adhering to wiring standards and using test tools
Ability to configure Windows desktop computers under common scenarios. Networking Technologies
Maintain, Troubleshoot, Install, Operate and Configure Basic Network Infrastructure Troubleshooting Methodologies and Safety Procedures Functionality of Operating Systems
Hardware Identification
Networking Security and Security Practices
PC Repair and Support
Storage and virtualization
Understanding of ports and protocols
Active Directory and server management
Programming of network devices, routers and switches, configuration and troubleshooting Ability to configure Windows desktop computers under common scenarios Virus removal
Troubleshooting
excellent internet search skills to find answers for issues not seen before Experience supporting Windows and /or Mac
Experience with Spanning Tree Protocol (STP).
Securing both Network and Desktop
Solid network monitoring and understanding of what it encompasses Solid VLAN understanding
Strong general troubleshooting methods abilities
OS and application installation
Technical Skill.
Interpersonal and Communication
Diagnostic and Analytical
Microsoft Office
Microsoft Word
Excel
Customer Service
Multitasking
Analyze and Recommend Database Improvements
Time Management
Software Development
Project Management
Analysis Skills
Help Desk
Microsoft Windows Server
SQL
Communication Skills
Ability to communicate with technical and non-technical personnel Demonstrated skill in diagnosing and troubleshooting computer hardware Experience in supporting and troubleshooting Windows 10 Knowledge of network administration functions
Medical Information
Desktop Support
Active Directory
Technical Support
Service Desk
Mac OS
Medical Coding
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Data Entry
DHCP
DNS
Information Security
LAN
Network Support
Staffing
Network Firewalls
Disaster Recovery
Schedule Management
Load Balancing
System Administration
WAN
Dispatch
Inventory
Medical Coding
Diploma
Present
Information Technology
Reference: Samuel Brooks
IT Manager ( John F. Kennedy University )
*******@****.*** 925-***-****
John is a great IT professional. His approach to problem-solving is unique and productive. A great team player and works well independently. John is eager to learn and is capable of learning things quickly. In a fast pace environment, John adapts quickly. In difficult situations, John continues to demonstrate self-control and is very observant. If you want a focused and customer service oriented candidate, John is your choice.
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CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
Contact this candidate