Engineer Desktop Support

J. VENKATESH

IT Technical Support Engineer

Location: Chennai, India

Mobile Phone: +91-960*******, +91-868*******

Email Address: *********@*****.***

Target Job Title: IT Support Consultant

Career Level: IT Support & Management

Career Objective: Highly motivated IT professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes Application Enhancement, customer support and supervision. Committed to quality and excellence.

TECHNICAL SKILLS

Server: Build and Troubleshooting Technical issues on Windows 2003, 2008 R2, 2012 R2, 2016, and 2019 Servers.

Configuration: ADDS, DNS, DHCP, IIS, Telnet, FTP, WDS, RAID, GPOs, DFS, FSRM, VPN, NLB, Failover Cluster, RIS, Certification Service, Hyper-V.

Device Configuration: Hands on experience in managing and configuring (WAN modem, Wi- Fi device, Wi-Fi Access Point, Firewall, CCTV, Cisco Switches and Routers.

Cisco Switch Config: VLAN, VTP, STP, Switch port Security.

Cisco Router Config: Sub netting IPv4, VLSM, RIP, IGRP, EIGRP, OSPF, ACL, NAT Policies.

Microsoft Exchange Server: 2013, 2016, 2019, Mailbox Server Role, Client Access Server Role, Outlook, High Availability, DAG.

VMWARE: Esxi 6.5, vSphere Cloud, vCenter Server, DRS, High Availability, vMotion, vApp, Templates and Cloning, Snapshots, Manage Virtual Machine.

Operating System: Windows OS, Redhat EL, Mac OS High Sierra. EXPERIENCE (7+ YEARS)

COMPANY ONROLL EMPLOYEE DESIGNATION PERIOD

ZETLAN Technologies System Engineer March 2015 To Till Date IIHT LTD System Admin Jun 2012 To Feb 2015

CERTIFICATIONS

Microsoft Certified Professional (Networking with Windows Server 2016)

CCNA Switching & Routing

VMWARE VCP 6.5 Training Certificate

PROFESSIONAL SUMMARY

Network issues Troubleshooting & handled database administration, Wi-Fi networks, Data Center, Email Server, file shares, and other infrastructure issues troubleshooting Wi-Fi device point to point & point to access point configuration, Router & Switch configuration

Have managed and Built Microsoft clusters (Windows 2016) & file servers (on Microsoft clusters & DNS Servers)

Have good knowledge on Print server management, Microsoft FTP administration & Monitoring Tools

Managing the physical and virtual servers through remote tools like RDP, HP ILO, DELL IDRAC and VSphere Client

Identify Hardware related issues and work with Vendors, System Device drivers and firmware upgrade

Setup and troubleshoot NetBackup and Networker connectivity issues on windows servers

Analysis of crash dump of an unexpectedly reboot servers & Patch Management Using WSUS Server

Worked in all kinds of hardware problems like disk drive, mother board, RAM, CPU, HBA, NIC, Array controllers and its batteries, power supply, etc...

Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7,8,10, Server2008,2012,2016,2019 MS Office, Outlook email setup and LAN/WAN connectivity issues.

Server up-gradation and installing software on 2003, 2008, 2012 r2, 2016, 2019 server. Virtual Machine backup & Restoration using Snap manager for Virtual infrastructure.

Involved in upgrading virtual hardware and VMware tools on VM servers

Good knowledge in provisioning storage LUNs to VMWARE Virtual Machines EDUCATION

Bachelor’s Degree, INFORMATION TECHNOLOGY

At Annamalai University,

Location: Chidambaram, India

Grade: 89 Out of 100

J. VENKATESH

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