Desktop Support Customer Service

Technical Skills

Hardware

Upgrading and replacing internal desktop/laptop internal components.

Willingness and ability to learn new systems and adapt with the changing corporate environments.

Experience supporting various types of cell phones and services, including support for email on iPhones, Android, and Windows based smartphones.

Very experienced in all aspects desktop support (desktops, laptops, mobile devices, etc.) and peripheral installation and support (monitors, mice, keyboard.)

Software

Experience installing and configuring Microsoft operating systems.

Windows 7, Windows 8, Windows 10 and working knowledge of Linux (Ubuntu).

Proficient in Anti-Virus and Malware Removal.

Data management, backup, recovery, system restores, disk imaging.

Remote Desktop Support using industry standard applications. (RDP, TeamViewer, VNC etc.)

Proficient in the use of desktop virtualization software (Virtual Box, VMware, etc.)

Current experience working with all Microsoft Office products up to Microsoft 365.

Networking

Ability to determine virus activity at the desktop level and perform network threat assessment.

Hands on experience in network programming, installation and troubleshooting of LAN and WAN networks.

Configuration and Installation of wired/wireless routers, switches, hubs, as well as managing group permissions.

Experience mapping and configuring network drives.

Experience patching cable and working with server room equipment.

Customer Service Experience

Excelled in fast paced, high volume desktop support environment, assisting 160+ user w/ hardware and network issues.

Great adaptability, problem solving skills and ability to think on my feet which gives me the power to perform well in a fast paced, high stress environment.

Through hard work and diligence I was promoted to from a Jr technician to a Sr level in less than year

Ability to work in conference room environments assisting high profile clients (Facebook, Twitter, etc.)

Excellent in the uses of my ability to properly resolve common everyday issues to prevent escalations or customer complaints.

Exceptional interpersonal skills with a commitment to customer/client satisfaction and providing a comfortable environment.

Training, mentoring, and managing new employees on policy and company standards.

Professional Experience

Regional IT Coordinator Wilson Sonsini Goodrich and Rosati-San Francisco 8/2016-2/2020

Stylist Levi Strauss-San Francisco, CA 1/2016-8/2016

Full Service Clerk Real Food Company-San Francisco, CA 2/2015-3/2016

Bike Rental Specialist Parkwide Bike Rentals-San Francisco, CA 3/2014-11/2014

Education

The Stride Center Certified July 11th 2016 CompTIA A+

Contact this candidate