Customer Service Office Assistant
Resume:
Finanita Smith
**************@*****.***
**** *. ************ **. ***. 618 Dallas, TX 75237
Objectives
I am seeking a position as a Trainer/Team Lead Representative where I can apply my extensive customer service experience and computer training as well as assist customers with my knowledge in health management to improve the quality and competency of customer care.
Education
2014/Present Grantham University, MO Kansas City, MO
Obtaining Health Management Systems Bachelors Degree
9/2010-8/2011 Professional Certification Center Desoto, TX
Medical Office Assistant Program
•Computer Courses:
•Keyboarding - 60 wpm, Microsoft Word, Power Point
•Microsoft Excel - spreadsheets, tables, charts
•Medical Courses:
•Medical Law & Ethics - HIPPA and OSHA Standards
•Medical Billing and Coding
Experience
RELEVANT WORK EXPERIENCE
6/2013-Present CGS Administration Dallas, TX
Help Desk Representative/CSA L2
•Responsible for reviewing/decision making regarding approximately 100 appeals.
•Trainer for week long orientation of incoming classes.
•Back up coordinator/supervisor for approximately 15 employees.
•• Experience completing special project assignments regarding research and analysis of accounts/programs.
•Provider of daily assistance to physicians across the US with program enrollment and navigation.
•Customer service resource to physicians across the US concerning comparative performance information as one part of Medicare’s efforts to improve the quality and efficiency of medical care.
•Recipient of the 2015 Employee of the Year award.
9/2011-10/2011 Externship for Medistat Dallas, TX
Medical Office Assistant
•Answered phone calls assisting clients with patient information.
•Data Entry, entered patient demographics and updated agencies.
•Research chart information.
•Filed, faxed, and copied.
CUSTOMER SERVICE WORK EXPERIENCE
8 /2012-4/2013 Maxsys Staffing/Game Stop Corp Dallas, TX
Customer Service Representative
•Answered helpdesk questions concerning sales equipment (registers, scanners, internet sales, routers, etc.).
•Served as an intermediary for escalated calls.
•Provided one-on-one training to new employees.
•Collaborated with management to assigned tasks to staff.
•Responsible for the installation of new equipment for sales purposes.
1/2011-8/2012 Devcon Security Irving, TX
Customer Service Representative
•Assisted customers with security accounts in an inbound call center.
•Assisted with troubleshooting security systems issues with customers.
•Processed Payments/ Scheduled service appointments for customers.
•Updated all demographic information.
•Handled escalated calls professionally.
4/2009 – 1/2010 Direct Energy Ennis, TX
•Customer Service Representative
•Sales experience; established new accounts for residential and commercial customers.
•Assisted customers with electric accounts in an inbound call center.
•Processed payments.
•Made payment arrangements and gave extensions for bill payments.
•Assisted with reconnection of services.
Skills
Strong organizational skills and oral and written communication skills.
Ability to handle high-stress situations.
Proficiency in spelling, punctuation, grammar and business math.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Ability to use standard office equipment: computer, printer, copier, fax machine, email, phone, etc.
Proficiency in word processing, spreadsheet and database software.
Contact this candidate