Desktop Support Cisco
Resume:
Abdul Nizami
Chicago, IL *****
312-***-**** Website: https://www.linkedin.com/in/abdulwahab-nizami-682389155/ ************@*****.***
Desktop Support Administrator
Summary of Qualifications
Over one year of Networking and Cisco experience, CCNA certified, leveraging technology to advance business goals.
Strong analytical background providing effective networking solutions for critical business solutions.
Delivers secure, reliable and seamless user experiences in diverse and challenging environments.
Adaptable to managing multiple projects while effectively prioritizing and executing tasks.
Core Competencies
Cisco
LAN/WAN
Wireless Technology
MS office & Visio
Network Solutions
Data Processing
Hardware/Software
Routers/Switches
Analysis/Diagnosis
Project Management
Network Management
Network Security
Education
City College of Chicago Wilber Wright College: GED in 2012
Bachelor of Science in Network Communication & Management
DeVry University, Chicago, IL
Certifications
Certified in Cisco Networking Academy for Home & Small Business, 12/2011
Certified in Cisco Networking Academy for Small - to - Medium Business or ISP, 05/2012
Cisco Certified Network Associates (CCNA), 11/2012
Professional Experience
Desktop Support Migration, Stericycle (Dell Rep.); Bannockburn IL (Consultant) 11/2019 - Present
Ability to provide managed deployment services to include, but not limited to, Windows 7 to Win 10 upgrade/data migration.
Post-deployment phase support includes proper planning and procedure.
Assessed Deployment Manager needs and provided necessary recommendations.
Support includes numerous applications, printers, imaging and users’ Information/Settings.
Deployment software used to assist migration.
Performed other basic system admin tasks on occasion such as checking server logs, consolidating group policy objects.
Desktop Support Analyst, Ulta Beauty Corp., Bolingbrook IL (Consultant) 08/2019 – 10/2019
Maintain, analyze, and repair hardware and software systems.
Respond to tickets and troubleshoot and resolve problems in a timely manner.
Set up and configure new systems push required applications.
Remote Desktop Client for MAC and PC.
Active Directory for account updates, password resets and new accounts, Exchange Admin Center 2013 to create and administer mail accounts, groups and permissions.
Environment is Mac OS 10.6, 10.8 and 10.9. Windows 7 &10.
Directly supported the in-house service ticket (Cherwell) software for non-emergency user related issues. This support involved resolving the issue and/or re-directing the ticket to the appropriate team who would then resolve.
Troubleshoot and PC break-fix issues.
Work with Desktop Engineer to resolve an issue related to Software and Hardware.
Help setup, Move Computer peripherals and equipment for new hires.
Desktop Support Analyst, PepsiCo Inc., Chicago IL (Consultant) 04/2019 – 08/2019
Desktop Support include PC/MAC/printer break-fix issues, iPad/iPhone/Wireless email devices.
Troubleshoot and create or escalate a ticket using ServiceNow.
Full service EOL refreshes including data migration.
Rebuilding OS from Win 7 to 10 and installation of PepsiCo support applications on users’ PC.
Facilities for weekly moves of workstation & printers.
Installations, and configuration changes for users.
Desktop Support Admin, Windy City Engine & Parts Inc., Chicago IL 03/2017- 03/2019
Troubleshooting desktop related issues on Windows platform (7/8/10).
Troubleshooting numerous printer related issues.
Installed Numerous application (MS Office and other potential applications).
Resolved Network (Internet) and Intranet connectivity issues for users.
Maintained desktops UpToDate to save time for critical business day to day work.
Jr. Network Technician, Barkat Consulting Inc., Lincolnshire IL (Consultant) 03/2016-12/2016
Maintained network documentation including IP Plans, configuration templates and network design using MS Visio.
Responsible for Racked and cabled devices as per the requirement.
Worked on Cisco (routers and switches) on DMZ in Data Centre at Pfizer Inc.
Prepared Rack elevations design for MDF and IDF closets to get better understanding of space availability.
Configured, Managed and Maintained Networking Equipment.
Accessed remote Network using Citrix in order to map Network devices
Teacher Assistance, Truman College, Chicago IL 09/2011-05/2015
Led student setup Cisco Labs and assist them in assignment, and class work.
Assisted students on the Cisco Network Academy program and network simulations.
Developed in class small projects to simulate using Cisco devices with appropriate plan.
Troubleshoot network related issues based on the Cisco OSI model.
Technical Skills Detailed:
Some proficiency in CCNS
Secure management Access
AAA
Configured in-band and Out-of Band management
Configured and verified security for NTP
Configured administrative access on a Cisco router using TACACS+
Remote & Site-to-site VPN
Implementing basic clientless SSL VPN using ASDM & CLI
Configure an IPsec site-to-site VPN with pre-shared key authentication on Cisco routers and ASA firewalls
Securing Router and Switches
Configured Security on Cisco routers
Configuring multiple privilege levels
Configured Cisco IOS role-based CLI access
Implementing Cisco IOS resilient configuration
Layer 2 Attack Mitigation procedures
Implementing DHCP snooping, Dynamic ARP Inspection, Port security, BPDU guard, root and loop guard.
VLAN security
Security implications of a PVLAN and native VLAN
Firewall
Implementing and verifying NAT on Cisco ASA 9.x (Static, Dynamic and PAT)
Implement zone-based firewall
Zone to zone
Self zone
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