Customer Service Representative

Tyshai Langston

Maryland, ***** • 202-***-**** • **************@*****.*** • LinkedIn

PROFESSIONAL SUMMARY

I am a young professional with experience in customer service, IT, and fast paced goal-oriented positions. I thrive off of problem solving and working with a team to find a solution. I am very good with time management and meeting goals. I am good at problem solving and identifying the best solutions. I am passionate about learning new skills in the work place and challenging myself in my positions.

EXPERIENCE

Freddie Mac, Tysons Corner, VA November 2019 – Present

Business Operations Specialist

•Conducted data correction and file changes daily

•Reviewing loan packages and accurately validating them inside the system

•Creating Excel spread sheets to extract data and prepare reports for the team

•Identify loans documents received by Doc Custody Group

•Accurately update various systems daily

•Maintaining and organizing files within the vault

Bank of America, Washington, DC September 2018 – April 2019

Customer Service Representative

•Identifying the customers financial needs

•Upselling bank products that will better the client’s finances

•Creating relationships with clients to understand their financial goals

•Sell customers to have a meeting with sales associates to learn about products

•Exceeding sales goals each month teaching customers about products that will benefit them

•Understanding the computer systems and database

•Troubleshooting the computer if a problem occurs

•Using company’s database often to input information

•Using Microsoft Office to update job aids

•Detailed oriented to ensure customer information is correctly documented in the system

Fannie Mae, Washington, DC August 2017 – January 2018

Multifamily Operations Specialist Intern

•Create and reviewed the company’s job aids to share drive

•Conduct second level reviews on loans ensuring the accuracy of the data being delivered

•Creating spread sheets in Microsoft Excel to collect data

•Responsible for setting up conference rooms for Executives via Cisco Webex

•Update statues of loans in the company’s database

•Edit job policies and upload unto company’s database

EDUCATION

Year Up, National Capital Region, Arlington, VA March 2016 – January 2018

Information Technology Training

•Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six-month corporate internship.

•Earned 22 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT).

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